200000F4 Requisition #

Note: By submitting your resume you will be considered for the location listed or other location in EMEA based on your cv and client base experience. When a job opens that fits your background, we will reach out and provide you with further details.


Do you want to work for a company leading through a passion for great CX, Cloud and SaaS innovation?


Work for a Leader

Our mission is to power the world’s best customer experience, pioneering Experience as a service and AI innovation. Our all-in-one omnichannel solution allows companies to communicate with their customers effectively without even knowing we are there. With over 10,000 clients in over 100 countries, we power over 25,000,000,000 interactions a year. We are looking for you to continue to take us to the next level.


What does that mean for a Pre-Sales Solution Consultant? 

You have the best software to do whatever it takes to keep our customers happy, providing strategic support to Sales, creating a unique customer experience within some of the most prestigious companies around the world.


Are you the best Pre-Sales Solution Consultant? You may be a perfect fit for the role! 

You are not just a Solution expert. You are a great consultant! You will be in the front line to perform technical validation in our customers’ Omnichannel transformational projects. Your ability to inspire our customers through technology will drive you to succeed, using your growing knowledge of Artificial Intelligence, Cloud Computing, Software as a Service.


What this role is: 

Being a Genesys Solutions Consultant means to be responsible for running business-focused solution discoveries, directly with customers. You will host Customer Journey mapping exercises or Customer Experience workshops, to understand client’s operation and expectation, while demonstrating the value of Genesys in delivering exceptional experiences to their end customers


You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders and decision-makers, including C-level decision-makers. 


What this role isn’t: 

You are not “one-man shows”. You will work within a team of cross-functional experts who come with a varied skill set and together you will develop identified business opportunities. Your consultative approach will drive you to understand customer functional and technical needs. Your ability to captured, allow you to succeed advising on which Genesys capabilities the customer should implement and will ultimately benefit from. All available as part of Genesys breadth of Customer Experience solutions, delivered from the cloud as our Experience as a Service!



What will you bring on the table?

  • University Bachelor’s degree educated in Computer Science or Engineering or related work experience
  • +7 – 10 years previous CX experience in the job market as a pre-sales consultant, business analyst, solutions engineering
  • Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
  • The technological know-how of IT-concepts, software-standards best practice as well as database and networking technologies
  • Cloud computing, artificial intelligence and contact center industry experience as a plus
  • Able to articulate your opinions on current technology trends
  • Strong developed analytical and conceptional capabilities and high customer focus
  • Exceptional skills in English and your local country language as well as strong presentation and communication expertise
  • Be a Team Player, be adaptable, be able to multi-task and be ready to travel


Stay Connected

Like what you hear? We are always looking for great sales talent; let’s start the conversation today. Follow Genesys LinkedIn Career page: https://www.linkedin.com/company/genesys/

Visit Genesys blog https://www.genesys.com/blog

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



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