210000B5 Requisition #

Genesys is looking for a highly driven Senior IT Business System Analyst for the end to end lead to cash function. This is a unique position which requires deep technical expertise coupled with the ability to creatively and effectively solve problems. As a senior analyst you will partner across the organizations to analyze current state needs and challenges, identify improvement and automation opportunities, develop a backlog of user requirements, propose business and system architectures, initiate proof of concept effort for specific capabilities and work with IT development team to enable the product(s) – both off the shelf and custom.


You will be responsible for providing functional and technical expertise in identifying, evaluating and implementing process and procedures to help solve complex business problems.   



Creative, innovative and solution design thinking to enable and improve business processes
Strong blend of business sense and process knowledge: You evaluate things holistically and think through the objectives, impacts, best practices, and what will be simple and scalable
High-energy, company first, positive attitude: Passionate and motivated to make a massive impact and work hard in a fast-paced environment
Multi-tasking prioritization expertise: Experience (and preferably an enjoyment of) balancing numerous different priorities and demands
Excellent critical thinking, problem solving and analytical skills with a keen attention to detail.
Ability to communicate effectively and interact with cross-functional teams
Strong verbal and written communication skills including the ability to effectively collaborate with a diverse group of people.
Self-starting, ability to work with minimal direct supervisions; takes ownership.
Ability to effectively prioritize and execute tasks in a high-pressure environment and must be able to manage multiple requests at the same time.
Strong team players; ability to lead peers in accomplishment of common goals.
Must be capable of collecting information from multiple sources and integrating the information to find creative ways to meet the business needs.


Minimum Requirements

Bachelor’s degree in the field of computer science or similar technical area.
8+ years of experience as business IT analyst and 2+ years in supporting product organizations to enable new products’ quote to cash processes including sales, support, order management and finance.
Experience in agile development cycle, running multiple sprints and leading team to test & deliver business initiatives
Strong expertise in business process management, technology architecture point-of-views, tool evaluation, roadmap definition & business partnership
Must have experience with Salesforce CPQ & Billing
Salesforce Admin certification is a plus

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 
About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


Previous Job Searches

Activity Feed

Job shares through Genesys
Heather Lewis referred the Content Marketing Manager position. Less than a minute ago
Heather Lewis referred the Channel Manager, Public Sector position. About a minute ago
Someone applied to the Services Engagement Director, Professional Services position. About a minute ago
Someone applied to the Channel Director (Telecom), Brazil position. About a minute ago
Someone applied to the Sr. Manager, Partner Success, LATAM position. About a minute ago

Similar Listings

United States, Indiana, Indianapolis, Indianapolis

📁 IT

Requisition #: 210000E3

United States, California, Daly City, Daly City

📁 IT

Requisition #: 200001GU

United States, California, Daly City, Virtual Office (California)

📁 IT

Requisition #: 210000DX