Sr. Cloud Infrastructure Engineer

200000TF Requisition #

Who is Genesys? 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. 

Why Genesys needs you: 

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.   
Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.  

Genesys is looking for a Sr. Cloud Infrastructure Engineer to develop, deploy, and run a global Azure-based microservices platform. 


What you’ll do: 

This position will be responsible for the engineering, development, deployment, and operations of the Genesys Azure cloud core infrastructure.   We provide the underlying platform and pipeline that allows our application development teams to deliver contact center applications.  The position will focus on operating a platform based on AKS (Azure Kubernetes Service) as well as other Azure components such as load balancing, DNS, storage, API and Application gateways.


What you'll bring to the role:
•    Experience working on a cloud platform (Azure or AWS) and containerization technology (Kubernetes).
•    Strong emphasis on automation and development using Terraform to deploy a system that is consistent, repeatable, and resilient.
•    5+ years of relevant experience.
•    Use development and scripting to automate deployment rather than manual configuration.
•    Develop and manage the monitoring/availability and performance metrics. 
•    Participate in an on-call rotation to help ensure that the platform is stable and that problems are solved quickly and efficiently.
•    Experience with Azure cloud or equivalent experience with Amazon Web Services (AWS).
•    Development skills using Terraform and other scripting tools (python, Unix shell, etc.).
•    Working experience with containerization technology such as Kubernetes or Docker.
•    Experience with development tools such as GitHub.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-DM2

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