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IT
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210001OE Requisition #

 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. 

Why Genesys needs you: 

We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.   

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating an experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.   

About the role:

We are seeking a Senior Cloud Security Engineer for the leading call center solution provider in the world - Genesys. The successful candidate will have a highly technical information security background and will be well versed in cloud information security technologies, fundamentals, standards and best practices.  Preference will be given to any candidate who has experience operating in cloud technologies, DevOps environments, Kubernetes, and/or container technology.  This person will also possess strong organization & communication skills and the ability to work independently or in a highly collaborative environment.  Further, preference will be given to experience working in a large, diverse, and geographically dispersed organization.  Remote work is expected, though office space may be provided, according to current conditions and location.

This role is open to remote candidates, focusing on areas of excellence in Indianapolis, Salt Lake City, Galway or Chennai. 


What you'll do:

In collaboration with the Vice President, Cloud Security & Compliance, provide technical security expertise to ensure the Confidentiality, Integrity, and Availability of Genesys company & customer data.

  • Provide expert design to DevOps teams with regards to how to securely implement customer solutions.
  • Review, define, & document standard operating procedures & protocols.
  • Advise & consult on technology solutions.
  • Meet with customers to provide advice & guidance about Genesys standards and implementation.
  • Guide & counsel development teams in secure coding practices
  • Provide input and effort on policies, practices, and procedures throughout the Security infrastructure.
  • Work in close association with the Vice President of Security & Compliance in the implementation of new services, architecture, tools, process, or infrastructure improvements.
  • Maintain & Operate security infrastructure tools such as Splunk, ThreatStack, Tenable, IDS technologies, Akamai, EDR and DUO. 

What you will bring to the role:

  • Minimum of 7-10 years of experience in an Information Security capacity.
  • In depth experience with at least one area of Information Security, e.g., Vulnerability Management, Penetration Testing, Incident Response, or Forensics.
  • A strong history of performing technical work.
  • Excellent communication skills.
  • Demonstrated ability to work collaboratively or independently to accomplish high profile or time-sensitive tasks.
  • Successful record of troubleshooting & problem solving. 
  • Proven history of successfully implementing security controls, testing, & programs in an enterprise environment.
  • Solid understanding of Information Security best practices
  • Inherent curiosity and the willingness to learn. 

Other desired experience would include:

  • Experience in a Continuous Integration/Continuous Delivery or DevOps environment.
  • Experience with audits of any Compliance Framework such as PCI, ISO, or HIPAA.
  • Formal degree or training in some engineering or InfoSec field.
  • Experience in a SaaS, IaaS, or PaaS environment.  

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-
 

Benefits 

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments

 #LI-BH1

See more Genesys benefits information at https://mygenesysbenefits.com/

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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