200001BI Requisition #

Position Overview:

The Genesys EMEA Cloud Competence Center (ECCC) is a unique team made up of Genesys Cloud experts with the skills to provide expert services in support of all key stakeholders (Genesys Sales, Presales, Customers, Partners, Prospects, etc.) in an account. The team consists of Architects, API Developers, Program Managers, Presales Consultants, Implementation Consultants, and Security & Privacy Experts. The team sits within the EMEA Pre-Sales organization, supporting both direct & indirect business opportunities and new growth strategies.

Genesys is offering you an exceptional career opportunity to join this team of regional cloud experts as a Sr. Cloud Architect with a specialization in “Pure Connect & Genesys Cloud”.

Key Responsibilities:

  • You will be our subject matter expert for Pure Connect & Cloud Migrations from PureConnect to Genesys Cloud and for Hybrid solutions for the EMEA region.
  • You deliver expert services including Partner enablement, Premise to Cloud migrations, tailored demonstrations, Must-Win Opportunity support, and more.
  • You will be an interface between Product Management, Global InfoSec, and Privacy offices and regional Sales teams (Direct & Partners Presales/Sales teams) within your area of expertise. You will assist in product research, RFP responses, product compliance roadmap presentations within your area of specialization.
  • Support our field teams for any technical discussions with prospects, customers, and partners.
  • Competence Center team is also responsible for building internal applications and tools for sales strategies. You will also be required to contribute as part of our development, deployment, and maintenance of these applications.
  • You will be expected to join calls/meetings with our Prospects, customers, and partners to present and demo our solutions.
  • Work to enable our Sales and Presales teams, and crucially also our Partners, ensuring a solid foundation of cloud migrations and hybrid cloud strategies is established and they have the skills they need to be successful with their opportunities.
  • You may be called upon within your area of expertise to assist with any critical situations at a customer site (Professional services or care escalations)
  • The CCC team DNA is innovation; every team member is also required to contribute to ongoing internal team projects.

This role offers: 

  • Working in a high-energy, dynamic & expert team with a setup that provides every opportunity to thrive.
  • A comprehensive Onboarding Program during which you will share the experience and learn alongside other newcomers. You will be fully equipped to achieve a long and successful career with Genesys.
  • A high trust working environment, empowering you to work independently and be self-motivated to create lasting internal and customer relationships.
  • Working across a culturally diverse and fascinating team.
  • Ability to work at a computer terminal 90% of the typical workday.
  • Travel to customer and business meeting sites across the region (Europe, Middle East, and Africa).  Approximately 30% of the role.
  • Legally eligible to work in the European Economic Area is a must requirement.

Minimum Requirements

  • Show Empathy, Passion, Energy, and a Willingness to do whatever it takes to keep our customers happy.
  • Prior Genesys Pure Connect & Genesys Cloud hands-on Experience, in professional services or presales or customer care role, is required.
  • You should be an expert within the entire Genesys Pure Connect Solution specially handler development, outbound dialer, WFM, Automatic voice recognition, and speech recognition (including complex solution design, implementation, consulting, Integrations, and product support).
  • Very strong product skills within Genesys cloud. (Configuration, customizations & consulting)
  • Experience within Amazon Web Services (AWS Solutions Architect certification).
  • Strong background and hands-on experience in configuring & troubleshooting voice networks, firewalls, Routers, SBCs, SIP, Webrtc.   
  • Software Application Development: AWS Lambdas, S3, Amazon APIs, and serverless application development with JavaScript & react.
  • Experience in managing the code with GitHub and package manager (NPM)
  • Be comfortable and conversant around Artificial Intelligence and Cloud Computing technologies.
  • Bachelor’s Degree in Engineering or computer science.
  • Be a Team Player; be adaptable, able to multi-task, and be ready to travel.
  • Ability to work independently with little guidance and be detail-oriented.
  • Flexible and adaptable to all work environments.
  • Work in-line with team and company standards;
  • Goal-oriented and have the self-discipline to complete all work tasks on-time.
  • Ability to present complex information in a clear, concise manner.
  • Fluency in English, both written and oral is a must requirement.


Desirable Skills:

  • Fluency in an additional language (German, Dutch, French, Spanish, Italian, or Arabic) both written and oral is a big plus
  • Experience with Cisco, Avaya, or other competitive solutions.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-RK1

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