Marketing & Business Development
190001HY Requisition #


Locations: Indianapolis/Durham preferred - also open to Daly City, CA and or remote



We are looking for a smart leader for our Competitive Intelligence team who has a love for market strategy and evolving a high-paced, high-performing team. 


Ultimately, your mission is this: help us win. Lead a small but stealth team responsible for gathering and analyzing loads of competitive data to distill into actionable insights and memorable messages for marketing and sales.  You’ll use all this intel to drive winning sales plays, marketing campaigns and product strategies.  


You’re a marketing professional with a reputation for delivering simple and compelling insights with urgency and integrity. You have a love for people, a brain for analysis, and a roll-up-your-sleeves attitude.




We believe we have an important story to tell: companies can transform the way they connect with customers through our cloud customer experience software. Genesys guides our customers — the real heroes in our stories — to make these transformations unlike anyone else in the market. 




Our marketing team is highly collaborative. We move fast on executing new insights and ideas. We have a constant pulse on the market and our rivals.  We predict our rivals’ next move before they do.  We try out new things constantly, learn from them, and iterate.


Our team is our corporate family. We thrive on transparency in communication and generous candor. And we dare to fail, without fear of rank or title.




  • Lead the competitive intelligence strategy. Create, refine and deliver on our competitive intelligence strategy — for agility, focus, integrity and scale  
  • Measure and optimize. Help teams understand the impact of our analysis. Identify patterns and share insights so we can quickly make data-driven decisions  
  • Collaborate across teams. Work with our partners in marketing, sales, product, business development, partners, services, industry analysts, consultants and more to understand our place in the market to communicate our competitive edge 
  • Lead well.  Listen actively.  Use empathy.  Coach for results.  Have your team’s back 
  • Craft and coach for clear stories. Put your communication chops to work. Coach for compelling clarity and lead by example    


  • 5+ years of experience (competitive intelligence/market strategy/product marketing) 
  • Strong data analysis skills and process thinking 
  • Great communication skills to bring actionable insights to life 
  • Superb people skills in leading high-performing teams  
  • Bachelors in business, communications, marketing or equivalent 
  • Eagerness to excel in a fun, ever-changing work environment 
  • Willing to travel 15% 


About Us 

Genesys powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. 



Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-TL1

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