190000DD Requisition #

The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Your role as an Enterprise Account Executive is to close net new business and retain the existing customer base which you are assigned to. You will focus on the verticals Insurance, Leasing and Travel & Transportation. You are responsible for all opportunities and accounts assigned to you which are likely to fall across a myriad of industries. This responsibility requires the management of both Pre and Post Sales support resources throughout sales campaigns and reports to a Sales Manager:

The Account Executive team is responsible for all customers and opportunities across the Genesys business. They full fill a vital role of leveraging leads provided by Marketing, handling all different kinds of sales scenarios and ultimately closing opportunities provided to them. The Account Executive’s main goal is to turn as many opportunities into closed-won deals as possible. Once an opportunity has been closed, the Account Executive’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Technical Pre Sales Support and Business Consultants – whose goal is to help you close the deal.


The primary responsibilities for this role include (but are not limited to).  

Collaborate with peers and management around ways to continually improve the sales organization

Identify customer needs and effectively understand and respond to customer objections

Connect client’s business objectives with Genesys offerings and solutions

Negotiate and close as many sales campaigns as possible

Provide guidance on customer and prospect corporate strategic initiatives

Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies

Retain current customer base and expand footprint through cross/up sell opportunities

Effectively sell a broad portfolio of products across a wide range of industries

Assist the customer in maximizing the return of their investment with Genesys

Be proactive in all aspects of opportunity development

Build and expand relationships with Economic Buyer in prospect and customer accounts

Establish yourself as a ‘Trusted Advisor’ to the prospect or customer

Bring net new and innovative ideas to the internal team and the customer

Assist in creating an environment of team work and continuous improvement

Demonstrate a commitment to excellence (i.e. strong business acumen)

Partner with sales and additional Pre Sales engagement members to align goals and ensure ongoing refinement


Superior active listening skills

Excellent objection handling and negotiating abilities

Strong collaboration skills and ability to work alongside multiple team members

Strong time-management and organization skills

Ability to multi-task and manage multiple streams of work simultaneously

Excellent written and verbal communication skills

Ability to effectively communicate with internal stakeholders

Highly persuasive

Highly resourceful when need to overcome barriers and objections

Proven record of meeting/exceeding established goals

Ability to communicate with all levels within customer/prospect’s organization

Ability to communicate and present to Genesys management as required

5+ years previous business-to-business experience in one or more of the following areas with a documented track record of success:

Account Executive experience  in verticals such as BPO's, Utilities, Retail, Automotive and Travel & Transportation

Complex and consultative sales environment

Multiple sales roles within the Software 


Experience with Cloud or SaaS based software sales


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics. #LI-RK1


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