📁
Sales
📅
200001BG Requisition #

 

 

 

The Account Executive is the catalyst behind Genesys’ success as an organization. As a consultative sales professional, the Account Executive is responsible for driving revenue growth and bringing in net new business from prospects and current customers. Account Executives help solve the business needs of prospects and customers by aligning those needs and objectives with Genesys solution(s). Account Executives own all opportunities and customers and are responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Your role as an Enterprise Account Executive is to close net new business and retain the existing customer base to which you are assigned to. You will focus on verticals Insurance, Leasing, and Travel & Transportation. You are responsible for all opportunities and accounts assigned to you which are likely to fall across a myriad of industries. This responsibility requires the management of both pre-and post-sales support resources throughout sales campaigns and reports to a Sales Manager:

The Account Executive team is responsible for all customers and opportunities across the Genesys business. They full fill a vital role in leveraging leads provided by Marketing, handling all different kinds of sales scenarios, and ultimately closing opportunities provided to them. The Account Executive’s main goal is to turn as many opportunities into closed-won deals as possible. Once an opportunity has been closed, the Account Executive’s job is to help manage the initial phases of post-sales support and ensure implementation is set up accordingly. This is achieved through the support of additional resources - such as Technical Pre-Sales Support and Business Consultants – whose goal is to help you close the deal.


KEY RESPONSIBILITIES

The primary responsibilities for this role include (but are not limited to).  

  • Collaborate with peers and management around ways to continually improve the sales organization
  • Identify customer needs and effectively understand and respond to customer objections
  • Connect client’s business objectives with Genesys offerings and solutions
  • Negotiate and close as many sales campaigns as possible
  • Provide guidance on customer and prospect corporate strategic initiatives
  • Provide expertise around particular areas of interest to discuss industry best practices and development of high-level strategies
  • Retain current customer base and expand footprint through cross/up-sell opportunities
  • Effectively sell a broad portfolio of products across a wide range of industries
  • Assist the customer in maximizing the return of their investment with Genesys
  • Be proactive in all aspects of opportunity development
  • Build and expand relationships with Economic Buyer in prospect and customer accounts
  • Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
  • Bring net new and innovative ideas to both the internal team and the customer
  • Assist in creating an environment of teamwork and continuous improvement
  • Demonstrate a commitment to excellence (i.e. strong business acumen)
  • Partner with sales and additional pre-sales engagement members to align goals and ensure ongoing refinement

 

MINIMUM REQUIREMENTS:

  • Track record of success in selling cloud customer engagement solutions (CCaaS/SaaS) to a diverse customer base, demonstrating an efficient and tenacious approach to get to the root of customer expectations and needs.
  • Superior active listening skills
  • Excellent objection handling and negotiating abilities
  • Strong collaboration skills and ability to work alongside multiple team members
  • Strong time-management and organization skills
  • Ability to multi-task and manage multiple streams of work simultaneously
  • Excellent written and verbal communication skills
  • Ability to effectively communicate with internal stakeholders
  • Highly persuasive
  • Highly resourceful when need to overcome barriers and objections
  • Proven record of meeting/exceeding established goals
  • Ability to communicate with all levels within the customer/prospect’s organization
  • Ability to communicate and present to Genesys management as required
  • 5+ years previous business-to-business experience in one or more of the following areas with a documented track record of success:
  • Account Executive experience  in verticals such as BPO's, Utilities, Retail, Automotive, and Travel & Transportation
  • The complex and consultative sales environment
  • Multiple sales roles within the Software 

 

DESIRABLE SKILLS

Experience with Cloud or SaaS-based software sales

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#LI-DK1

Previous Job Searches

Activity Feed

53033
Job shares through Genesys
Someone applied to the Sr. HRIS Analyst position. About a minute ago
Someone applied to the Channel Manager-West position. About a minute ago
Someone applied to the Salesforce Developer position. About a minute ago
Someone applied to the Software Engineer position. 15 minutes ago
Someone applied to the Pricing Manager position. 15 minutes ago

Similar Listings

United Kingdom, United Kingdom, Frimley, Virtual Office (United Kingdom)

📁 Sales

Requisition #: 2000013Y

United Kingdom, United Kingdom, Frimley, Virtual Office (United Kingdom)

📁 Sales

Requisition #: 2000011U

United Kingdom, United Kingdom, Frimley, Virtual Office (United Kingdom)

📁 Sales

Requisition #: 200000R4