Sr. Full Stack Developer - GPR

Research and Development
200000JR Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way.  As we continue to grow, we are looking for an experienced Full Stack Developer to help take our Predictive Routing team to the next level. Predictive Routing helps determine the best possible match between waiting calls and available agents and then route the calls accordingly.

We are seeking a well-rounded senior level software engineer with strong programming skills.  Working in a highly collaborative, Agile team environment, our teams are full-stack, with capabilities to deliver elastically scalable features across Front-End, Business Logic, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scalability, security and usability.


What you will do:

  • Assist in the design and implementation of major features within our AI Platform.
  • Bring features all the way through the Design, Beta, Generally Available, Maintain cycle.
  • Understand the overall architecture of the system.
  • Enhance overall team velocity.
  • Apply process appropriately for test automation, data security, traceability and information sharing.

What will you bring to the table:

  • Degree in Computer Science, Software Engineering, or related disciplines. MSc in these disciplines a plus.
  • You have a passion for delivering high quality code.
  • You have delivered enterprise grade applications in either Python, Java or Javascript.
  • 5+ years of experience in software programming.
  • You have hands-on experience in test automation applications like J-Meter, Selenium.
  • Practised DevOps particularly on AWS Stack.
  • You are curious, self-motivated, embrace collaborative team-work, ask the right questions, enjoy learning new technologies.

Extra Awesome would be:

  • Experience with software algorithms, data structures and performance at scale.
  • Experience with REST APIs.
  • Experience/ knowledge of Distributed Systems and Micro-Services.
  • Practical experience with AWS. AWS Certification.
  • Experience/ knowledge of Machine Learning.
  • Experience with non-relational databases, Kafka.
  • Docker, Git, Jenkins experience.


About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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