Professional Services
190001DH Requisition #

Genesys is an innovative leader in Customer Experience solutions, and we’re growing!  We’re looking for a highly adaptable, organized & action-oriented Project Manager to support OD & Talent Management Programs and Change Management initiatives.  This includes managing project plans across multiple functional areas of Genesys.  In this role, you will be part of a growing People Development organization and report to the VP, People Development.


What You’ll Do

This role will be part of the Talent & Organization Development group for Genesys, and work closely with OD leadership, HR colleagues, and functional leaders to ensure that project deliverables are defined and met.  In general, you will:


  • Develop comprehensive project plans for large, transformational projects as well as annual talent programs
  • Collaborate with cross functional teams across Genesys to deliver meaningful outcomes and ensure deliverables are met on time
  • Manage project scope to ensure commitments are achieved while remaining adaptable to changes brought about by evolving business needs
  • Measure, monitor and report on the project performance against defined objectives and outcomes
  • Set and maintain timelines for project completion and critical milestones to keep processes moving
  • Produce and deliver periodic reports to inform stakeholders and team members.


About You:

  • Bachelor’s Degree in Business, Communications, or related field.
  • 5-7 years of experience in program or project management.
  • Working knowledge of change management best practices
  • Demonstrated ability to work in a fast paced, matrixed organization
  • Experience working in partnership with project leaders to ensure timely and effective meetings as well as to ensure adequate progress on team activities between meetings.
  • Strong problem-solving abilities, attention to detail and interpersonal skills.
  • Outstanding verbal and written communication skills.
  • Proficient in Microsoft Office Suite including Word, PowerPoint, and Outlook.


The Cultural Framework at Genesys defines How We Do It at Genesys. 


How You Think: Understands the business and takes a non-traditional approach to solving common problems.  Willing to draw outside the lines and find new ways to make an impact on old problems. 


How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener and can easily persuade to drive a vision and purpose.


How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.


How You Show Up: Embodies Genesys core cultural values and pushes to create an authentic employee experience.  You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and instill the trust in others. 



About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.



Previous Job Searches

Activity Feed

Job shares through Genesys
Arno Zegerman referred the Senior Software Engineer position. 6 minutes ago
Someone applied to the Director, User Experience Research position. 11 minutes ago
Someone applied to the Finance Intern position. 11 minutes ago
Someone applied to the Account Executive, Velocity position. 25 minutes ago
Someone applied to the Compliance Analyst, Cloud position. 25 minutes ago