19000129 Requisition #

The Production Services Engineer for PureConnect Cloud Implementation Services is responsible for deploying and maintaining complex environments in private and public clouds. The Production Services Engineer is an expert in Genesys applications and cloud infrastructure, and works as part of a cross-functional team to deliver quality solutions using and developing advanced processes, platforms and tooling.


Major Responsibilities/Activities 

The Production Services Engineer, PureConnect Cloud Implementation Services role's key areas of focus include: 


    • Deploy PureConnect Cloud offerings by utilizing a variety of platforms and tooling, while adhering to industry best practices
    • Install, configure and support Genesys applications and integrations in the cloud infrastructure
    • Provision new customer environments in private and public clouds
    • Work service requests, incidents and project tasks using workflows in ServiceNow
    • Work with Development and Architecture teams using DevOps practices to create and operationalize cloud capable solutions
    • Use common scripting languages and available API's to automate repeatable tasks
    • Perform project work within an Agile/Scrum framework
    • Communicate and coordinate technical activities with Operations, Care and Professional Services teams
    • Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
    • Create and maintain process documentation and lead knowledge transfer sessions
    • Continually enhance technical and professional skills through internal knowledge transfer and training


    • Bachelor’s degree and a minimum of 3-4 years of related experience or equivalent work experience
    • Four years’ experience implementing or supporting complex software applications in Enterprise customer environments
    • Extensive knowledge of Windows server operating systems and features such as DNS Server, Active Directory, Group Policy and Remote Desktop Services
    • Experience deploying and maintaining web applications using IIS and NGINX
    • Scripting experience using languages such as PowerShell or JavaScript
    • Knowledge of TCP/IP-based networking including routers, switches, network topologies, etc.
    • Familiarity with VOIP including the SIP protocol
    • Knowledge of System Center, and Hyper-V or VMWare for VM deployment and management
    • Knowledge of Linux operating systems and administration
    • Knowledge of ITIL practices and ServiceNow
    • Exposure to AWS and Microsoft Azure a plus
    • Proven ability to communicate effectively and meet deadlines

 About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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