200000YV Requisition #

Summary of the Position

The Program Manager works within the Genesys IT PMO and will be responsible for the successful delivery of programs and their associated projects, working across departments to plan and develop strategies and define the projects needed to successfully deliver the strategic objectives. The Program Manager works across multiple projects to effectively coordinates resources, communicate to stakeholders, and ensure projects are successful in order to meet program objectives.



In this role, the primary responsibilities will include (but are not limited to):

  • Financial planning and strategy

  • Strategic planning

  • Programs may include but are not limited to IT infrastructure, telecommunications, and the deployment of applications both internal and external to the company

  • Accomplishes strategic objectives by overseeing multiple project activities

  • Facilitate the definition of project scope, goals, and deliverables

  • Develop detailed project plans for the scope of the project

  • Create strategies for risk mitigation and contingency planning

  • Defines resources and schedule for project implementation

  • Manage project budget, timelines, and resource allocations

  • Host and facilitate weekly status meetings

  • Provide agenda for upcoming meetings as well as sending out meeting notes to the team

  • Continually monitor and report on the progress of programs to all stakeholders and project team members

  • Direct and oversee program and project teams and manage conflict within the team

  • Present reports defining program progress, problems, and solutions

  • Implement and manage scope changes and interventions to achieve objectives


Qualifications/Skills Required and Preferred

  • Active program management experience over the past 3 years

  • PMO (Project Management Professional) Certification or equivalent preferred

  • Minimum 5+ years of project management or IT management

  • ERP implementation experience desirable

  • Excellent communication, organizational, and presentation skills

  • Experience in process re-engineering to drive efficiencies

  • Strong interpersonal skills

  • Ability to effectively work with team members that have a range of expertise from technical to non-technical

  • Proficient in MS Project and MS Office Suite



Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com #LI-CC1


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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