210001CY Requisition #

Summary of the Position

The Sr. IT Program Manager works within the Genesys IT PMO and will be responsible for successful delivery of programs and their associated projects, working across departments to plan and develop strategies and define the projects needed to successfully deliver the strategic objectives.  The Sr. IT Program Manager works across multiple projects to effectively coordinates resources, communicate to stakeholders and ensure projects are successful in order to meet program objectives.


In this role, the primary responsibilities will include (but are not limited to):

  • Financial planning and strategy
  • Strategic planning
  • Program management to be Finance focused
  • Accomplishes strategic objectives by overseeing multiple project activities
  • Facilitate the definition of project scope, goals and deliverables
  • Work with senior leadership to implement change management, resource and project planning as well as steering committee leadership
  • Create strategies for risk mitigation and contingency planning
  • Develop detailed project plans for the scope of the project
  • Manage project budget, timelines and resource allocations
  • Host and facilitate weekly status meetings
  • Continually monitor and report on progress of programs to all stakeholders and team members
  • Direct and oversee program and project teams and manage conflict within the team
  • Present reports defining program progress, problems and solutions
  • Implement and manage scope changes and interventions to achieve objectives


Qualifications/Skills Required and Preferred

  • Experience in managing successful ERP implementations in the software industry
  • Active program management experience over the past 3-5 years
  • Experience and comfortable in advising senior level management
  • Excellent communication, organizational and presentation skills
  • Experience in process re-engineering to drive efficiencies
  • Strong interpersonal skills
  • Ability to effectively work with team members that have a range of expertise from technical to non-technical
  • PMP certification preferred
  • Proficient in MS Project  
  • Experience with ServiceNow PPM preferred



  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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