Research and Development
200001MA Requisition #


Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. We are investing over $1 billion in R&D over the next 4 years and need the right individuals to turn that investment into innovation.  

Working here you can expect a very open culture that is creative and vibrant. We are a very diverse group who truly enjoy solving real problems with data, machine learning, and code, and bring them to life in our product portfolio. As a team, we work with multiple stakeholders across the organization giving us the opportunity to work on a variety of interesting challenges using a broad set of technologies and frameworks. 


About the job:

We are looking for a Senior Machine Learning Research Engineer to join the Data Science team to work with us on improving the core algorithms that power Genesys customer experience platform. This is a great opportunity to influence how we solve various optimization challenges in the customer experience ecosystem. 

Our team includes people of all genders, parents, and singles, a wide variety of nationalities, ages, education, and socio-economic backgrounds. Diverse teams are strong teams, and we encourage those with varied identities, backgrounds, and experiences to apply. 


This role is also open to remote candidates located in Ireland.


This job will enable you to: 

  • Work with customer data to understand patterns that impact the customer experience
  • Design and test algorithms that make customer interactions better optimizing various metrics, such as customer satisfaction, call resolution, and more
  • Drive our innovation and research activities turning them into new products and features
  • Understand the overall architecture of our customer experience platform becoming familiar with its micro-services and their interactions
  • Be a hands-on member of the team, designing experiments and implementing product features in Python or other languages suitable to the problem we are solving


This job might be right for you if: 

  • You have a degree in Computer Science or related disciplines. 
  • You have 3+ years of experience in software development and you enjoy writing code in Python and popular ML framework.
  • You really enjoy working with a team of data geeks, but can take initiative and drive projects on your own as well.
  • You love decomposing hard problems into simple hypotheses and testing them with real data and algorithms.
  • You are eager to and like learning new things and experimenting.

Ticking these boxes would be great, but they are not required:  

  • You have a Ph.D. degree or have some experience with research.
  • You published a paper or a patent.
  • You like to mentor more junior team members.
  • Familiarity with version control (git), CI/CD (Jenkins), SQL, notebooks, and ML libraries.
  • You have an awkward sense of humor



  • Flexible work schedules and work from home options
  • Development and career growth opportunities
  • Excellent pension scheme
  • Bonus scheme
  • Health Insurance
  • Income Protection & Life Assurance




Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 




About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.#LI-DK1


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