1900011T Requisition #

Position:      Sr. Operations Analyst – APAC (Japanese Speaking)

Location:     Manila, Philippines

The Operations Analyst will be responsible for managing and processing all orders for the APAC region, with a specific focus on our Japanese entity, for software, hardware, cloud and services using Salesforce.com and NetSuite. This will include all other associated order processing duties.

The Order Management department are responsible for liaising with all other relevant departments within the organization to provide great customer service both internal and external.

The department can be very busy and therefore a calm approach is required together with the ability to prioritize your workload to achieve maximum efficiency. As such, good communication and organization skills are required.


In this role, the primary responsibilities will include (but are not limited to):

  • Review and verify order documentation received from the field and customers (quotes, purchase orders, SOW's, contracts, etc.)
  • Ensure timely order processing and invoicing using Salesforce.com and NetSuite.
  • Bill transactions on a timely basis and within month/quarter/year end deadlines.
  • Work with collections team to resolve any invoice queries, including processing credit memos.
  • Order paperwork review to ensure adequacy for processing and invoicing.
  • Dealing with order & billing related queries from other departments within the organization.
  • Filing of customer order documentation.
  • Updating of Excel spreadsheets for order tracking.
  • Work with all relevant departments to maintain correct corporate data and account history.
  • And any other task that may be assigned by the manager.
Qualifications / Skills Required and Preferred:
  • Fluent Japanese speaker, possessing excellent verbal and written communication skills
  • Ability to work as an individual contributor and within a team environment
  • Ability to communicate and interact seamlessly with rest of the organization, especially with Sales Teams and Customer/Partner community
  • Prior Order Entry experience would be highly preferred
  • Ability to work with stakeholders remotely across the APAC region
  • Knowledge of Software licensing and Cloud business model preferred
  • Previous experience of interaction with Customers and Partners is advantageous
  • Bachelor’s degree required; Accounting / Finance concentration preferred
  • Software, Hi-Tech experience preferred
  • Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce.com, NetSuite
  • Attention to detail
  • Ability to work under demanding deadlines in a fast-paced environment
  • Excellent communication and customer service skills
  • Ability to prioritize multiple tasks
  • Ability to speak, read any other APAC country language is a big plus

Competence - the technical and personal attributes, knowledge, skills and abilities a candidate must possess in order to succeed in this include:

  • Ability to demonstrate a strong business acumen
  • Good understanding of the order management flow in an enterprise software business
  • Some basic level of accounting skills and understanding of revenue recognition
  • Projects executive presence
  • Attention to detail
  • Strong financial analysis skills
  • Excellent time management and ability to work under pressure
  • Excellent English verbal communication and presentations skills
  • Lateral thinker – ability to explore alternative avenues
  • Proven decision-making capabilities
  • Ability to interact and influence at all levels within Genesys
  • Strong IT skills
  • Demonstrated history of achieving continuous improvement of business/planning processes
Work Environment/Culture:
  • Growth and profit driven culture
  • Requires multi-tasking ability
  • Continual change
  • Competing priorities
  • Learning/growth opportunities
  • Cyclical work schedules
  • Team-focused, very competitive environment
  • Interface with multiple levels of management
  • Must be comfortable working with a team of high-level IT professionals
  • Success and ability are rewarded
  • Opportunities also exist for cross-training and career development
About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Job Location
Manila, Philippines
Position Type

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