Sr. Principal Professional Services Consultant

Professional Services
210000QR Requisition #
Location: Remote in Germany
Genesys is hiring a senior principal consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team. Your main responsibilities include architecting and managing the implementation of the Genesys AI and digital customer experience solutions. Get in touch and accelerate your career today!
Why work for Genesys
  • You will have the possibility to work in a diverse and international customer and partner landscape
  • As part of a team of highly skilled consultants, you will participate in many different activities which may include: Supporting our sales teams, Business Requirements specification, and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan Development, and Testing
  • In your role, you will consult with customers and guide them in their Customer Experience Strategy transformation
  • Travel frequently (international) up to 30%
What do you bring:
  • Formal education in Software Engineering on a bachelor level or equivalent based on the job experience.
  • The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.
  • As a candidate You have practical experience in the following technology areas:
  • AI and bot related technologies such as Google Dialog flow, AI Google, Pipelines, AWS, Amazon Web Services, AWS Storage, and Machine Learning
  • Customer experience and (Digital) transformational technologies including:
    • User experience design both for voice and none voice channels
    • VUI design
    • Artificial Intelligence and Bot solutions
  • Understanding of business (digital) transformation and how they relate to customer experience technology
  • Experience with software integration into large and complex environments.
  • A background in contact centers and contact center technology in general
  • Business and customer-oriented
  • Fluent in German and English.
  • Possession of the following skills is considered a plus.
  • Practical experience working with Genesys implementations.
  • Practical experience with Consulting Services or Project Delivery best practices employed in the industry among leading consulting organizations
  • Python
  • Data Science & Machine Learning
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-RK1


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Requisition #: 210000QT