Professional Services
19000149 Requisition #
Genesys is hiring a Senior Principal PS Consultant with a passion for working with leading edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level join our PS team.

Your main responsibilities include architecting and designing as well as managing the technical implementation of the Genesys customer experience.

This role opens up opportunities for candidates in Malaysia and India.

What You’ll Do: In this role, the primary responsibilities will include (but are not limited to):

The Senior Principal Consultant is accountable for the Genesys implementation during all stages of the project lifecycle: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the solution, Test Plan development and Testing.

The position requires a good level of teamwork and the ability to relate well with Customers and Partners.
  • Identify (project) risks and the definition of mitigation plans.
  • The ability to lead and motivate a team of technical consultants within the framework of the project
  • Frequent (international) travel up to 60% may be required
What do you need to have?

The candidate has had formal education in Software Engineering and/or Telecommunication on a bachelor level or equivalent based on job experience. The role requires good interpersonal communication and presentation skills as well as writing skills.

The candidate must be keen to work in a diverse and multicultural environment. Project planning and scoping. Extensive Knowledge about Cloud and Cloud based solutions Fluent in English

Desirable Skills:

The candidate has theoretical and at least 8+ years of practical experience in the following technology areas:
  • Customer experience and (Digital) transformational technologies including: (Genesys knowledge is a plus.)
  • Social Media
  • Video
  • (A)synchronous messaging
  • Artificial Intelligence solutions
  • Mobile platforms (iOS and Android)
  • SIP and Voice based solutions
Understanding of business processes and (digital) transformation and how they relate to customer experience technology;

Experience with software integration into large and complex environments;

Computer hardware (Server hardware, storage hardware);

Networks and network security concepts (Encryption);

Software design and development principals. (Java, C#, VXML/SCXML);

Web technology and application servers (HTML, Tomcat, Jetty and others);

Thorough understanding of Operating systems at least Windows and Linux.

About Us:

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be fluid, instinctive and profoundly empowering.

Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.#LI-JM1

Please note that Genesys will not accept resumes from agencies at this time.

To be eligible to apply for this role you must be local resident/citizen permitted to work in Malaysia or India.

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