Sr. Principal Solution Consultant

210000C4 Requisition #


Position Purpose

The Solution Consultant is part of customer centric field (sales) team that develops identified business opportunities. The Solution Consultant drives business-focused solution discoveries with customers, identifying and qualifying customer expected business outcomes and mapping them to Genesys offerings and a roadmap to achieve the “first time value”.


Key Responsibilities:

A Solution Consultant is responsible for demonstrating the value and defining the impact a customer can realize with the Genesys offers. The solution consultant act as a trusted advisor to our customers in their transformational journey, educating and inspiring them to the Genesys vision.  Very knowledgeable about the industry business trends and technology innovation and Genesys offers, he/she guide the customer and manage the concerns and risk.  

Minimum Requirements:

In this role, the primary responsibilities will include (but are not limited to):

Customer Facing Responsibilities

  • Meeting with our prospective customers as a trusted, developing a deep understanding of their current environment, key business challenges and goals, and helping them envision the benefits that can be realized with Genesys. 
  • Effectively communicates Genesys strategic vision and unique capabilities to customers, connecting them to the customers’ business and shares a compelling plan on how Genesys can help solve the customers business challenges.
  • Critically evaluates customer requirement specified in RFP/RFI against Genesys Offer capability and created an accurate response.
  • Proactively identifies and manages customer concerns or risk in order to guide the customer to the best fit offer.
  • Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors – ensuring customer satisfaction and broader adoption, consumption of the Genesys offer.
  • Brand advocate 


Internal responsibilities

  • Take constant action to maintain the appropriate level of knowledge (participate in all appropriate product, sales, and procedural trainings and certifications)
  • Providing an open and continuous knowledge transfer to both customer centric team (POD) as internal product and marketing organizations 
  • Understand the customer buying journey by connecting with the Marketing Sales Development Representative or Customer Success Manager 
  • Helping facilitate a smooth transition from pre-commit to implementation by providing adequate knowledge transfer regarding the scope and requirements of the project, ensuring a seamless onboarding experience


Required Qualifications

  • Demonstrates a successful track record working as a pre-sales expert for a company selling Enterprise Cloud Applications
  • Strong understanding and experience of CX industry as it relates to contact centers, digital, online and platforms. 
  • Demonstrate excellent knowledge in CX transformation practices and models 
  • BS or BA degree or equivalent work-related work experience 
  • Passionate and curious about technology evolution and how it is transforming industries (cloud, platforms, big data, AI…)
  • Strong ability to build relationships at all levels, internally and externally
  • Approaches problems with a solution mindset and out of the box thinking
  • Strong presentation skills – be credible and inspiring in front of all levels of management, including an executive audience e.g using story telling or workshops
  • Strong business acumen - including business benefit calculations 
  • Excellent Time management: manage multiple competing priorities, in a fast-paced, collaborative environment
  • Positive attitude and high willingness to learn 
  • Ability to travel up to 50%
  • Be able to work independently & as part of a team in a fast pace, rapid change environment

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 
About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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