📁
Research and Development
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2000004V Requisition #

At Genesys, we believe leveraging the power of machine learning and artificial intelligence is central to our continued success as the world’s number one customer experience platform. We are seeking a passionate and experienced Senior level Product Designer to join our rapidly expanding global design team. Based in Galway City, you will be joining a collaborative, cross-disciplinary team who thrive on problem solving and relish big design challenges.


In this role, you will work with an outstanding group of designers, product managers and developers, whose objective is to integrate the power of AI into the interactions between a business and its customers. One of your goals will be to blend the capabilities of artificial intelligence seamlessly into the overall customer experience in a natural, intuitive way. 

 

About You:

You have a 3-5 years solid industry experience and are now ready to make the next step forward in your UX career. You are ready to apply your skills autonomously and take ownership of your workstreams. You are a go-to person and can work collaboratively or individually. You are a confident communicator, who can work laterally to engage with stakeholders across the different disciplines with ease.


This is a very exciting time for design at Genesys as we are experiencing a period of hypergrowth in our cloud-based product offerings. To meet this demand, we are scaling our global design team to ensure we deliver a world class experience to all our users.

 

Key Responsibilities:

  • Contribute to design efforts as needed to ensure that ideas are realized to their fullest potential through the effective use of user centred design and information principles.
  • Participate in cross-functional teams that include creative leads, other designers, project management, product management, software developers, and QA.
  • Participate in product and feature ideation and conceptual development for web and mobile solutions, also taking into account responsive design considerations.
  • Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design assets.
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.
  • Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.
  • Effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually to stakeholders and team members.
  • Work closely with development teams to ensure that design specifications are implemented.
  • Manage multiple projects at one time, switching focus between projects as required to manage priorities.

Minimum Requirements:

  • Degree in the field of Visual Design, Human Computer Interaction (HCI), Interaction Design or similar.
  • 3 – 5 years’ industry work experience in a UX related role.
  • Experience conducting user research to inform the design process.
  • Expertise designing and prototyping using tools such as Adobe CC, UXPin, Sketch or similar.
  • Participation in and knowledge of the full product cycle from concept to launch.
  • Thrive in a fast-paced work environment that requires independent self-direction.
  • Have an aptitude for team collaboration and open communication.
  • Proactive and takes ownership for producing positive results.
  • Contributes as a valued team member and colleague with leaders at all levels.
  • Demonstrates personal self-awareness and desire for continual learning and personal development.
  • Excellent presentation skills.

Desirable Skills:

  • 3-5 years proven experience designing data-intensive software applications for a global audience.
  • Strong knowledge of interaction design principles, particularly as applied to desktop and mobile products.
  • Have developed UX and/or User Interface (UI) designs for IT professionals.
  • Experience working closely with engineering to champion design at every step.
  • Have an online portfolio showing a mix of UX/UI design experience.
About Us: 

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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