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Professional Services
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1900016N Requisition #

Sr Professional Services Consultant 

(Possible locations: Bogota, Colombia / Mexico City, Mexico / São Paulo, Brazil / Buenos Aires, Argentina)

Job Description

The Sr. PS Consultant role is an exciting and rewarding role for young professionals looking for a varied, flexible, and technically challenging position in a global software organization.

This is an excellent opportunity for professionals to start off and continue their career, gain an understanding of how the dynamic contact center industry is working, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (CX) solutions.

 

Skills

We are looking for motivated and knowledgeable young professionals with good knowledge and practical skills in any of the following areas in order of interest:

 

  • Become part of Genesys’s Services Organization, which provides second level and higher technical support for our Cloud solutions and related technologies to our regional customers and partners.
  • An understanding of the cloud computing deployment model and high scaling systems in the cloud as it relates to enterprise productivity.
  • VoIP Telephony (Protocols: SIP/RTP, TLS/SRTP) and/or Networking experience. ISDN Telephony (E1/T1) experience is a plus. Relevant Certifications would be an asset: CCNA, CCNA (Voice), or CCVP
  • Enterprise Application Support or Windows Server Administration, Networking and Troubleshooting experience (Active Directory, DNS, DHCP in Windows Server). Relevant Certifications would be an asset: MCSE or MCTS
  • Database Administration, Programmability with SQL Server, Oracle and NoSQL.
  • Programming in any of the following languages: C#, C++, Java, JavaScript, or any .NET language

 

The Sr. PS Consultant within Genesys have an expanding career path within the Services organization. With merit and experience, the position can lead to a variety of posts ranging from technical leadership to engineering management. A successful candidate will go through an extensive four-six weeks technical training. You will be fully trained in the specifics of the product and up to three skill areas. As part of the training passing the GENESYS Certification Exams is required.

A gradual introduction to the daily work and role responsibilities will ensue after training with mentoring and management guidance.

 

Key Responsibilities

  • Advising on best practice in the deployment of the Genesys Platform 
  • Assisting Project Managers with the implementation of the Genesys solutions
  • Working closely with the customer development teams to integrate Platforms
  • Testing the required Cloud Platform solution
  • Assisting with the training of the end users
  • Problem solving and suggesting technical solutions to help our customers
  • Be the direct technical point of contact to provide high quality Software and Hardware support for Genesys solutions to engineers from our partner and customer community
  • Be part of the team that guides the customer and resolve high level issues coming via a phone call or web incident from our partner’s/customer’s certified engineering (GENESYS Certification required from external engineering)
  • Participate in onsite/remote professional and field services activities as required within global customer base (Once fully trained within a product area)
  • Ability to travel to Internationally without Restriction 
  • Travel Requirements: Up to 35% of international travel annually when fully trained.

 

Minimum Requirements

  • BSc/BEng or higher degree in Computer Science/Engineering
  • Software/Telecommunications engineering or relevant field
  • Knowledge with one of the detailed above
  • Must have valid permit to work in the country of employment
  • Fluency in English is a requirement
  • Must be a good communicator and an outstanding team player
  • Must be able to multi-task, and work successfully on simultaneous issues/tasks/projects
  • Must be able to work under pressure on occasions when customers/partner require immediate emergency issue resolution.

 

Skill Areas Desired (one Or More):

  • Experience with troubleshooting/administration/support of Microsoft Windows Server based application.
  • Experience with Installation/troubleshooting/administration of datacenter with multiple VMware ESXi/ Microsoft Hyper-V with High Available and Distributed Resource Scheduler.
  • Experience with Installation and troubleshooting of Windows Server, particularly AD, DNS, DHCP
  • Experience with VLANs, Voice networks or telco carrier networks
  • Experience with Gateways/Switches/Routers/Servers software/hardware (Cisco, HP, etc).
  • Experience with Telephony Hardware (Aculab, Dialogic, Audio Codes), IP Phones (Cisco/Polycom)
  • Experience with Databases Administration/Maintenance/Programming.
  • Experience with Software Programming (.Net, C#, C++, Java and/or scripting is highly desired)
  • Experience with Development or software debugging/support using .Net technologies.
  • Experience with Administration, Configuration, Troubleshooting and Deployment of Exchange, Lotus Notes, Citrix, Oracle, SQL Servers, NoSQL Databases, Dialer, or speech recognition products
  • Certification and/or Experience with Genesys products/solutions is a major advantage

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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