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Sales Operations
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190000MT Requisition #
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Position Title: Sr. Proposal Coordinator

Location: Manila, Philippines



 
Job Summary:
 

Genesys is seeking a qualified professional to fill the role of Sr. Proposal Coordinator.  This position will support assigned business segment(s) and act as the focal point for the production of all RFI/RFP deliverables and proposal related information requests for that segment(s). The candidate should be experienced in analyzing Requests for Proposals, creating proposal outlines and schedules, planning and managing proposal process reviews and coordinating input from multiple sources throughout the corporate infrastructure to ensure compliance and timely submission. The candidate will own the proposal process and document production for assigned bids. In addition to demonstrating flexibility by being able to work independently and in a team environment. The candidate should be extremely well organized and able to work under pressure to meet demanding deadlines with the willingness to work evenings or weekends upon occasion to meet proposal schedules. This person will be accountable to the RFP team for proposal management in the EMEA region (EMEA hours) and report to the EMEA regional manager.


 
 
Key Responsibilities:
  • Deliver competitive, high-quality proposals to Genesys prospects and customers. 
  • Plan, facilitate, and manage the proposal process from intake to submission. 
  • Analyze and assess mid-complex to complex RFPs with an eye towards creating a comprehensive proposal plan. 
  • Interface with corporate, regional, and local team members to assemble response team and proposal response strategy.
  • Integrate text/content contributions from disparate authors to create cohesive proposals.
  • Ensure all projects meet scheduling requirements and company quality standards.
  • Assist with maintaining a library of source material for future use and with the maintenance of the RFP tool and database content.
  • Support the provision of general company content for responses where appropriate.
  • Strong project management experience with a focus on organization of mid-complex to complex data under very limited time frames.

 

Required Skills and Experience:

  • Strong interpersonal and communication skills with a focus on managing interaction with Field Sales personnel in high pressure situations.
  • Exceptional writing and language skills with a focus on proposal writing.
  • Demonstrate skill proficiency with MS Word, Excel, PowerPoint, and Outlook, including complex formatting, multiple data formats, and different computer platforms; Adobe Acrobat Pro, etc.
  • Experience in design, layout, and production of quality documents to meet customer specifications.
  • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists.
  • 3-5 years’ experience with developing professional, consistent proposals for distribution to customers; and analyzing and managing complex RFP logistics.
  • A Bachelor's degree from an accredited college or university in English, Journalism, Communications, Business, Management, Social Services, or other related field.
 

Desired Skills and Experience:

  • Exposure to/familiarity with RFP management software (Qvidian).
  • Experience with managing proposals for contact center software or telecommunications companies.
  • Graphics experience.
 
 
About Us:
 

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via http://www.genesys.com/, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 
 
Job Location
Manila, Philippines
 
Position Type
Full-Time/Regular
 
 
 
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