Sr. PS Consultant - IVR/Routing Developer

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Professional Services
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190001CP Requisition #

Job Purpose:     


As part of the Pure Engage Cloud Team, the Senior PS Consultant will be responsible for the developing IVR/Routing/Email/Chat application in Genesys cloud contact center environment with Genesys Designer & IRD


Experience / Job Requirements:

  • A degree in computer science, IT, or the equivalent;

  • 6-12 years’ experience working in Genesys contact centre IVR/Routing development environment

Responsibilities:


In this role, the primary responsibilities will include (but are not limited to):

  • As an individual contributor, develop IVR/Routing/Chat/Email applications in Genesys Designer

  • Develop voice/email application in Genesys IRD tool

  • Integration with REST-style web services, HTTP, HTTP servers

  • Write technical documentation such as system architecture diagrams, rework instructions..

  • Provide timely progress reports on the project deliverables to the appropriate Project Managers/Managers and senior members of technical staff.

  • Take part in all phases of the projects as SME

Technical / Functional Requirements:

  • Should have 6+ years’ experience in IVR/Routing/Chat/Email development in Genesys Designer preferably. Hands on experience with Genesys products and solutions

  • Expert in preparation of technical documentation & familiar with Microsoft Visio

  • Knowledge of Scrum & Experience in Agile delivery

  • Working knowledge on Java/J2EE & JavaScript

  • Knowledge on networking like SIP, TCP/IP, LAN/WAN…

  • Knowledge and experience with cloud based IVR implementation

  • Knowledge of any defect tracking systems preferably with JIRA

  • Experience in any Cloud based development/implementation environments

  • Excellent customer facing skill and ability to do customer demo’s

  • Ability to have flexible work schedule and work in US hours (EST) to accommodate effective communications with stakeholders

Personal / Professional Competencies:

  • Must have demonstrable experience working with external customers and software product implementation in a contact centre environment;

  • Able to multi-task and work under pressure in a real-time environment;

  • Able to manage priorities and competing demands, escalating at appropriate times;

  • Superior “can-do” problem solving skills with analytical ability to quickly understand the "big picture”;

  • Able to work independently and with excellent follow-through on tasks;

  • Excellent written and verbal communications skills;

  • Works cooperatively and proactively in group situations.

  • Gathers and analyses information creatively and skilfully;

  • Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real, workable solutions that others can take and use to drive company growth.

About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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