📁
Research and Development
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210001W4 Requisition #

Job Description:

  • Implementation and integration of the Genesys contact center solutions
  • The candidate should be able to remotely Design, Deploy Genesys Infomart Reporting 8.x, Interactive Insights with close coordination with the other development team members
  • Must have worked on deployment, Configuration and migration of Reporting environment
  • Must have strong knowledge on designing and developing Genesys Reporting solutions which includes STAT server, ICON, Infomart, Dashboard, Pulse.
  • In depth Understanding of Genesys Real Time and Historical reporting solution is required.
  • Excellent knowledge & experience on Database such as SQL, Oracle, MySQL etc.
  • Should have knowledge on User Creation and Access provision in GI2
  • Should have worked on Linux Environment
  • Should have been engaged in Migration / Upgrades of Genesys Reporting suite
  • Knowledge on Micro strategy, SAP BO 4.1 Universe creation/modification and report creation on Web Intelligence will be added advantage
  • Building reports on top of the Genesys analytics solution
    • Building database queries and views to extract data
    • Building visual front end-based Crystal report/BO
  • Testing and problem analysis
    • Troubleshoot complex applications and integrations

Required profile: 

  • Bachelor’s degree in computer science, Software Engineering and/or Telecommunication
  • At least 6-8 Years working experience
  • Knowledge about digital media technologies (social media, mobile web applications)
  • Strong knowledge of Genesys Database Schema and Info Mart
  • Knowledge of performance tuning strategies with SQL Server
  • Extensive knowledge of security and security protocols
    • SSL and certificates
    • Firewalls
  • Extensive knowledge of
    • Client server architecture
    • Web technologies
    • Databases (MS-SQL, Oracle)
    • Operating system software (Windows, Linux);
    • NoSQL database (Cassandra)
  • Ability to get to the heart of complex issues
  • Good customer handling skills
  • Very good analytical skills
  • Fluent in English
  • Strong team player

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

 

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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