Sr. PS Consultant - IVR/Routing Developer

📁
Professional Services
📅
190001CP Requisition #

Job Purpose:     


As part of the Pure Engage Cloud Team, the Senior PS Consultant will be responsible for the developing IVR/Routing/Email/Chat application in Genesys cloud contact center environment with Genesys Designer & IRD


Experience / Job Requirements:

 

  • A degree in computer science, IT, or the equivalent;

  • 6-12 years’ experience working in Genesys contact centre IVR/Routing development environment

 

Responsibilities:


In this role, the primary responsibilities will include (but are not limited to):

  • As an individual contributor, develop IVR/Routing/Chat/Email applications in Genesys Designer

  • Develop voice/email application in Genesys IRD tool

  • Integration with REST-style web services, HTTP, HTTP servers

  • Write technical documentation such as system architecture diagrams, rework instructions..

  • Provide timely progress reports on the project deliverables to the appropriate Project Managers/Managers and senior members of technical staff.

  • Take part in all phases of the projects as SME

 

Technical / Functional Requirements:

  • Should have 6+ years’ experience in IVR/Routing/Chat/Email development in Genesys Designer preferably. Hands on experience with Genesys products and solutions

  • Expert in preparation of technical documentation & familiar with Microsoft Visio

  • Knowledge of Scrum & Experience in Agile delivery

  • Working knowledge on Java/J2EE & JavaScript

  • Knowledge on networking like SIP, TCP/IP, LAN/WAN…

  • Knowledge and experience with cloud based IVR implementation

  • Knowledge of any defect tracking systems preferably with JIRA

  • Experience in any Cloud based development/implementation environments

  • Excellent customer facing skill and ability to do customer demo’s

  • Ability to have flexible work schedule and work in US hours (EST) to accommodate effective communications with stakeholders

 

Personal / Professional Competencies:

  • Must have demonstrable experience working with external customers and software product implementation in a contact centre environment;

  • Able to multi-task and work under pressure in a real-time environment;

  • Able to manage priorities and competing demands, escalating at appropriate times;

  • Superior “can-do” problem solving skills with analytical ability to quickly understand the "big picture”;

  • Able to work independently and with excellent follow-through on tasks;

  • Excellent written and verbal communications skills;

  • Works cooperatively and proactively in group situations.

  • Gathers and analyses information creatively and skilfully;

  • Desire to be a thought leader in a rapidly growing organization, providing not only ideas, but real, workable solutions that others can take and use to drive company growth.


About Us:


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 

 

 


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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