Professional Services
2100031Q Requisition #

Description - External

Location:  Virtual, United States

Position Purpose

  • The Senior Services Engagement Director for Professional Services drives revenue in assigned accounts, while creating and fostering relationships with all levels of stakeholders in new and existing customers. 

Key Responsibilities

  • The Senior Services Engagement Director will understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions.  The Senior Services Engagement Director will work with internal teams along the Customer buying cycle to ensure the customer is provided with the best solutions to meet their needs. 

Responsibilities / Job Duties

  • Create and drive revenue within a specified region or list of named accounts by developing strategic business plans
  • Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution
  • Meet and exceed all quarterly and annual financial targets
  • Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC)
  • Maintain extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals
  • Ensure 100% customer satisfaction and retention
  • Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Ensures they are constantly up to date on the Genesys offerings, and can demo the base functionality

Required Qualifications

  • 5+ years of sales experience in Cloud or Saas based software sales in customer centric organization
  • BS or BA degree or equivalent work-related work experience
  • Strong ability to build relationships 
  • Ability to thrive in a dynamic environment 
  • Excellent interpersonal and presentation skills – both written and verbal  
  • Strong account planning and management skills, including mature negotiation skills
  • Positive attitude and high willingness to learn and share knowledge with coworkers
  • Proven experience in communicating with executives and stakeholders at different levels
  • Proven experience understanding customer needs and being able to articulate solutions
  • Proven ability to influence across different functions internally without formal authority
  • Proven ability to increase your pipeline within current customers as well as net new logos
  • Confirmed ability to lead complex sales cycle, with a track record of successful revenue attainment
  • Ability to travel up to 50%
  • Be able to work independently & as part of a team in a fast pace, rapid change environment
  • Superior professional presence and business acumen
  • Experience selling at the "C" level


  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at  https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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Someone applied to the VP, IT Strategic Program Execution position. 24 minutes ago
Someone applied to the Senior Director, Professional Services position. 40 minutes ago
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Himaja Sushma Kodela referred the PS Consultant position. 44 minutes ago

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