Research and Development
190000XR Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. 


As our AI Centre of Excellence continues to rapidly grow in Galway, the Genesys Predictive Engagement (GPE) team is looking for a Senior Software Engineer with Java or Node.js experience to join us on this exciting and challenging journey. 


The GPE team develops a critical part of the Genesys customer journey shaping. In simple terms, this means deciding how and when to engage with a customer to maximize the customer experience & desired outcome.


You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java, JavaScript and Python and work with many technologies, including Node.js, Spark, Kafka, Cassandra and MongoDB and AWS features such as DynamoDB, EC2, ASG, SNS, SQS. 

Key Responsibilities: 

  • Drive the design and implementation of product features within our AI Platform. 
  • Bring features all the way through the Design, Test, Deploy, Maintain cycle.  
  • Understand the overall architecture of the system. 
  • Mentor junior team members through an Agile Scrum setup. 
  • Build your skills in software engineering in a supportive environment. Apply process appropriately for data security, traceability and information sharing. 

Minimum Requirements: 

  • Degree in Computer Science, Software Engineering or related disciplines. 
  • MSc in these disciplines a plus. 
  • You are a strong programmer and know how to write quality code in Java, JavaScript or Python.
  • 5+ years of experience in software engineering. 
  • You are curious, self-driven, and ask the right questions. 

Desirable Skills: 

We expect you to have experience with some of the following technologies and are willing to learn the rest: 

  • Understanding of software algorithms, data structures and systems. 
  • Java, Node.js, Python 
  • REST APIs  
  • Distributed Systems and Micro-Services 
  • MongoDB, Cassandra, Kafka 
  • Jenkins, GIT 
  • AWS technologies and services

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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