Research and Development
1900018N Requisition #

Genesys is looking for an experienced and highly motivated candidate to serve as Senior Software Engineer within a Workforce Engagement Management (WEM) development delivery team.

The candidate should have the ability to contribute to a high performing agile delivery team in an enterprise software development environment. To be effective the candidate must be self-motivated, collaborative and know how to effectively work within a team as well as demonstrate strong technical and software engineering skills.  

The candidate must have experience with software engineering principles, Agile/Scrum development methodology, and quality-centric practices such as unit testing, UI/UX experience, code and design reviews.

Successful Senior Software Engineers will

  • Collaboratively work with a delivery team of software and quality assurance engineers to design, scope and develop new functionality for the Genesys WEM product
  • Design and implement new components within our WEM product offerings, as well as maintain stability and address current customer and product needs within the product base for existing premise and web applications. 
  • WEM delivery teams are responsible for back-end through front-end components across desktop and web components and applications.  Projects are expanding into cloud-based technologies and microservices. 
  • Propose practical solutions, not just describe problems.
  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.
  • Show pride of ownership and strive for excellence in everything they do.
  • Knowledge of AWS and Azure Dev Ops is a plus

Minimum Requirements  

  • Minimum of 5 years of software development experience with a bachelor’s degree; or equivalent work experience.

  • Experience with SQL/Oracle databases, C++, C#, .Net and web technologies (JavaScript, Angular, React/Redux, TypeScript) and UI/UX design is a plus.

  • Experience in solution-level development and testing

  • Strong object-oriented programming and design skills

  • Excellent analytical, critical thinking, and reasoning; must be able to effectively communicate with peers across development groups and business units

Work Context

  • Communicates regularly with colleagues and management.
  • Maintains high level of Integrity adhering to Company’s Policies and Procedures

About Genesys


Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com. 


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