📁
Research and Development
📅
210001AP Requisition #

Senior Software Engineer

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As our AI Centre of Excellence continues to grow rapidly in Galway, we are looking for a Senior Software Engineer with Java or Node.js experience to join us on this exciting and challenging journey. You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java, JavaScript and Python and work with many technologies, including Spring, Node.js, Spark, Kafka, Cassandra and MongoDB and AWS features such as DynamoDB, EC2, ASG, SNS, SQS. 

 

This role is also open to remote candidates located in Ireland. 

 

Key Responsibilities: 

  • Drive the design and implementation of product features within our AI Platform. 
  • Bring features all the way through the Design, Test, Deploy, Maintain cycle.  
  • Understand the overall architecture of the system. 
  • Mentor junior team members through an Agile Scrum setup. 
  • Build your skills in software engineering in a supportive environment. Apply process appropriately for data security, traceability and information sharing. 

 

Minimum Requirements: 

  • Degree in Computer Science, Software Engineering or related disciplines. 
  • MSc in these disciplines a plus. 
  • You are a strong programmer and know how to write quality code in Java, JavaScript or Python.
  • 5+ years of experience in software engineering. 
  • You are curious, self-driven, and ask the right questions. 

 

Desirable Skills: 

  • We expect you to have experience with some of the following technologies and are willing to learn the rest:
    • Java, Spring, Javascript, Node, Angular, Typescript, Web Components, Jenkins, REST APIs, Kafka, Git
    • AWS – DynamoDB, SNS, SQS, EC2, ASG, Web Gateway
  • Distributed Systems and Micro-Services

 

Genesys knows the employees are its most valuable assets! Here are some of the perks that prove it:

  • Flexible work schedules and work from home options
  • Development and career growth opportunities
  • Family friendly leave allowances, including paid maternity and paternity leave
  • Excellent pension scheme
  • Bonus scheme
  • Health Insurance
  • Income Protection & Life Assurance

 

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

 

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. #LI-VL1 #LI-Remote

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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