Research and Development
210002D7 Requisition #

At Genesys, we’ve built the best cloud-based Customer Experience (CX) service offerings ever. It was built from the ground-up in the cloud and handles millions of interactions per day. We have hundreds of services and thousands of AWS EC2 instances deployed across global environments, and we push out dozens of product builds per day using a top-notch CI/CD pipeline.

The Genesys Cloud Unified Communications (UC) team bridges the gap between our platform and popular platforms such as Microsoft Teams and Zoom.
As a Senior Software Engineer on the Unified Communications team, you will develop state-of-the-art cloud-based microservices. You will work in a fast-paced, friendly environment where collaboration, continuous change, innovation, and experimentation are a given. Work with industry-leading technology like AWS Lambda, Node.js, TypeScript, Java, Redis among others.

Successful Cloud Software Engineers will:

  • Understand why security, logging, metrics and test automation are important and believe this to be a first-class component of new development.
  • Propose practical solutions, not just describe problems.
  • Be driven to get results and adapt to challenges.
  • Be proactive and learn to anticipate/handle most issues.
  • Demonstrate a high level of curiosity and keep abreast of the latest technologies.
  • Show pride of ownership and strive for excellence in everything you do.

Major Responsibilities/Activities:

  • Continuously improve production microservices without downtime.
  • Design, development, and testing of features/functions delivered via platform components and services that are highly scalable, available and reliable.
  • Stay current with industry developments and new trends.
  • Recommend new technologies as components of a solution when appropriate.
  • Take ownership of features beginning to end, from design documents and reviews to acceptance testing and deployment.

Minimum Requirements:

  • 5+ years of experience using JavaScript and/or TypeScript.
  • Experience with Node.js + NPM.
  • Working experience with REST API back-end services.
  • Familiarity with NoSQL or traditional RDBMS databases.
  • Experience with CI/CD tooling such as Jenkins.
  • AWS technologies.




  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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