Sr. Software Engineer - Frontend

Research and Development
200000SD Requisition #

Great customer experiences start with Genesys.  We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As our AI Centre of Excellence continues to grow in Galway, the Genesys Predictive Engagement (GPE) team is looking for a Senior Frontend Engineer to join us on this exciting and challenging journey.

The GPE team develops a critical part of the Genesys customer journey shaping. In simple terms, this means deciding how and when to engage with a customer to maximize the customer experience & desired outcome.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java and JavaScript and work with many technologies, including Node.js, Spark, Kafka, Cassandra and MongoDB and AWS features such as DynamoDB, EC2, ASG, SNS, SQS. 


What you will do: 

  • Drive the design and implementation of product features within our AI Platform.
  • Bring features all the way through the Design, Test, Deploy, Maintain cycle.
  • Understand the overall architecture of the system.
  • Mentor junior team members through an Agile Scrum setup.
  • Build your skills in software engineering in a supportive environment. Apply process appropriately for data security, traceability and information sharing.


What you will bring to the role: 

  • Degree in Computer Science, Software Engineering or related disciplines.
  • MSc in these disciplines a plus.
  • You are a strong programmer and know how to write quality code in Angular, Javascript and some knowledge of Java or Python.
  • 5+ years of experience in software engineering.
  • Strong front-end expertise and experience delivering UX driven designs.
  • You are curious, self-driven, and ask the right questions. 


Extra Awesome would be: 

We expect you to have experience with some of the following technologies and are willing to learn the rest: 

  • Understanding of software algorithms, data structures and systems.
  • Java, Node.js.
  • REST APIs.
  • Distributed Systems and Micro-Services.
  • MongoDB, Cassandra, Kafka.
  • Jenkins, GIT.
  • AWS technologies and services.


About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-DM2

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