📁
Research and Development
📅
190000VT Requisition #

We have open positions for Full Stack Software Engineers to work on the Genesys AI Platform. The Genesys AI platform collects billions of events from various sources to build a holistic picture of the customer's journey and predict when best to interact with the person for support or marketing engagement and who is best suited to handle a specific interaction.


This will afford you an opportunity to work on all aspects of software engineering focusing on predicting customer behavior, information self-service with conversational UX and next best actions and creating tangible value for the businesses we work with. You will have the opportunity to work on the application of latest AI techniques in collaboration with top-notch R&D engineers. 


You will be part of the development of new features, ensuring scalability and availability of the entire platform and responsible for the team delivering high quality code. The job will include the full SDLC, taking the features and products from prototyping to productization and deployment. The ideal candidate will be results-driven, self-motivated and a strong developer with a deep understanding of the Python programming languages and ReSTful web service interfaces. The position will require a thorough understanding of modern software development techniques and working in an agile team.

 

Major Responsibilities/Activities.

  • Contribute to Microservices and API infrastructure.
  • Design new software features through agile development practices such as chartering, story-mapping, and regular stand-up meetings.
  • Implement new features, work with product management, and other developers to fix issues found in the field and monitor platform components.
  • Write unit and integration tests.
  • See features through deployment into production.

Minimum Requirements  

  • 5+ years of experience in a development role
  • Bachelor’s degree in Computer Science or Engineering from a reputed institution
  • Solid concepts in Data Structures, Algorithms and Software Design.
  • High degree of expertise in Python and Rest API interfaces
  • Experience deploying Java applications using CI/ CD pipelines to AWS
  • Experience with AWS services like EC2, S3, Dynamo DB, API Gateway, SNS or others.
  • Familiar with Big Data technologies (Spark, Cassandra, MongoDB, Kafka).
  • Ideally some experience with JavaScript, HTML5, CSS3, AngularJS
  • Demonstrable understanding of scalability and availability in distributed systems.
  • Experience with software engineering in Java and Python.
  • Experience with Linux operating environments.
  • Excellent English communication skills.

About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics

 

 

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