Research and Development
210000VV Requisition #

Senior Software Engineer in Test

Location: Durham, NC or Remote (US) 


Genesys provides one of the best cloud-based Customer Experience (CX) service offerings, which handles millions of interactions a day enabling our customers in the Contact Center field. Our infrastructure involves hundreds of services deployed across 9 environments globally, and we push out dozens of product builds per day using top-notch CI/CD pipelines.

We are looking for a talented Sr Software Engineer in Test to work with multiple Genesys Cloud R&D dev teams, supporting back-end services.

Still interested? Let’s keep going..


Does this sound like you?   

  • You have experience building/maintaining test frameworks for backend services. 
  • You are proficient in Java.
  • You have experience with writing API automation scripts and validating APIs
  • You have a working knowledge of CI/CD tools such as Jenkins
  • Ability to use version control systems such as GitHub or Bitbucket
  • You have 5+ years of professional automation testing experience.
  • You are a strong problem solver with a desire to make significant contributions. 
  • You can prioritize tasks and work independently when provided with relevant information. 
  • You enjoy and contribute to a culture of diversity, inclusion, empathy, and fun. 


Would you enjoy working together to accomplish these goals? 

  • Help design and implement test frameworks for the new services. 
  • Work with existing Java-based testing framework to implement REST API tests. 
  • Occasionally help with JavaScript UI testing when necessary.
  • Develop performance testing strategies using tools like locust and add them into the CI/CD pipeline. 
  • Coordinate bug hunts to gather user feedback for new features 
  • Being the SME in the architecture, design, and customer use cases for the service.  
  • Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage 
  • Mentor other engineers on the "art of testing" to build a stronger team and solve complex problems 
  • Foster an inclusive working environment where every team member is positioned for success 
  • Learn and Teach by participating in code reviews, direct collaboration, and open discussion of ongoing work
  • Work with the product organization and your team to plan and estimate projects 




  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/




Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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