Research and Development
210001DF Requisition #

Great customer experiences start with Genesys.  We are building the next generation of customer engagement/support products for the global marketplace, and looking for a new team member to join us on this exciting and challenging journey.

You will be joining a collaborative global team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security, and usability.

The team is looking for an enthusiastic Sr. Software Test Engineer, who will be a key participant in creating a Quality First culture, develop, troubleshoot, test, and debug software components and test automation projects of moderate scope and complexity. The role shares responsibility for planning and implementation with team members and assumes increasing responsibility as a solid technical contributor in a group; applies to understand how test automation projects get developed, utilized, and maintained, how projects are planned and executed, and how systems engineering is done. The role may work on technical solutions in a particular area of specialty.


Key Responsibilities:

  • As a Senior SDET (Software Development Engineer Test), you will work with the development and program management teams to define, develop, and execute test cases that will allow us to perform validation targeting the hardening of our software and its components
  • Ensure the overall software functionality remains intact with the implementation of new features
  • Understand customer specific deployment requirements and design tests to increase confidence in advance of upcoming deployments
  • Analyze various components of the Bold360 AI system, collaborate with various development teams, and use your technical expertise to investigate, troubleshoot and verify software defects and other technical issues
  • Mentor others on best practices for test automation, CI/CD
  • Under peer review, designs, documents, develops and executes reusable and maintainable automated scripts and functional and system-level testing to verify the functionality, accuracy, and efficiency of software changes across various platforms
    • Establishes and maintains thorough and accurate documentation of all work; may assist with technical specification documentation and review
    • Analyzes testing results; identifies, isolates, interprets, and reports defects
    • Conducts smaller development projects independently; performs specific portions of broader projects managed by a supervisor 
    • Participates in feature planning and represents quality aspect with a strong quality mindset
    • Creates test case documentation for the ongoing projects
    • Manually executes test runs in case of need
    • Makes recommendations for improvement of applications



Minimum Requirements:

  • 4+ years of hands-on Developing and Executing Automated testing scripts by Selenium Web driver with Java
  • 4+ years of experience in QA in an agile software organization
  • Strong skills in Design & implementation of Automation Frameworks
  • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control merge management, build processes, testing, and operations
  • Ability to design and implement integration test cases and acceptance tests at the API and UI level for Web-based applications
  • Ability to reason about product quality while producing software requirements for features, requirements for system qualities (including performance and security), product design, software design, estimates, algorithms, source code, test plans, unit test harnesses, software and system performance data, software product information and bug fixes
    • Ability to contribute constructively to the review of recent project activity and working practices

    Experience in version control tools like GitHub/Bitbucket
  • Excellent oral and written communication with effective presentation skills including possessing a dynamic and "can do" attitude
  • Passion for delivery
  • Good time management skills

Bonus Points

  • Experience with Selenium Grid
  • Experience with DevOps (Docker), CI/CD (TeamCity, Jenkins, Bamboo)
  • Familiar with Junit, TestNG
  • Experience in JavaScript and/or c# programming, SQL databases, and scripting languages
  • Performance/load testing
  • Writing external mocks
  • Experience with cloud technology (AWS)
  • Experience working in an agile environment



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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