Human Resources
200001C3 Requisition #

If you have a passion for operational excellence and a drive for continuous process improvement, this role may be a perfect fit for you. We are a People Operations team working across geographies focused on evolving our process-oriented culture.  


What this role is:

If you think there is always room for improvement, this is the perfect role for you. In this role, you will work together with all the HR functions to simplify and streamline our HR processes to create an agile infrastructure. You will work across geographies to identify opportunities and align commonalities, suggest ways to simplify and define best practices. You will lead global projects and initiatives to reinforce HR operational excellence and will participate in change management efforts to ensure our Policy & Process practice is set up as a service to the overall HR department. You will design, update and ensure the integrity of our global HR Knowledgebase and will champion a process-oriented culture.


What this role isn’t:

This role is not an administrative role, this is a builder role. This is not about documents but is about creating opportunities for the global HR team to deliver an outstanding level of service. This is not a role where you will be limiting HR capabilities, but you will be building them. You will drive initiatives, make suggestions, and collaborate with stakeholders as you help ensure our compliance program is proactively providing a service to the overall HR team and protecting the business. 


What you’ll bring to the table:

You are a team player with a global mindset. You have experience analyzing, simplifying, and building agile processes and workflows. You know HR best practices and are up to date with the latest trends. You have a background in consulting and have a bias for efficiency and operational excellence. You have experience working on projects involving employee experience improvement or DE&I initiatives.


You will bring with you a growth mindset, operational excellence and a goal of continuous improvement. You will have a background in consulting and project management. You will bring best practices which you will use to help facilitate change management and you will help educate our teams about our proactive approach to compliance. 

Some details about what you will do:

  • Lead People, Policy, and Process projects. You must be a team player with a global mindset, you’ll work across different functions and geographies to help review and streamline existing processes. 
  • Coordinate with two or more HR functions in the creation of workflows including workflows that interact with our HRIS.
  • Design and maintain the integrity of an HR knowledge database
  • Coordinate with two or more HR functions to create and keep updated the content database of a chatbot solution
  • Create and keep updated an HR playbook
  • Act as the single point of contact when project managing projects while partnering with internal stakeholders and external vendors and consultants

Minimum Requirements:

  • Prior experience creating and improving processes
  • Well versed in best practices and latest trends
  • 5+ years of HR experience
  • Prior consulting experience required
  • Agile or PM Certification preferred


Who Are We?

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution, and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com #LI-CC1


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


Genesys is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to accommodations@genesys.com. This email box is designed to assist disabled job seekers who seek a reasonable accommodation to the application process. Emails sent for non-disability related issues, such as following up on an application, will not receive a response.

In your email, please include the following: (1) confirm you have a disability; (2) identify the disability-related limitation that needs to be accommodated, and (3) if known, describe the specific accommodation requested for the disability-related limitation. A response to your request may take up to three business days. All personal data that you send us will be handled in accordance with our privacy policyhttps://www.genesys.com/company/legal/privacy-policy


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