200000NP Requisition #

Who is Genesys?

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.


What you’ll do

As a Sr. Voice Engineer, you will be part of an internal global team that is responsible for installing, configuring, monitoring and maintaining a resilient global voice network. We are NOT looking for an engineer that knows Cisco or Avaya enterprise tech.

  • Design, Implement and support a multi-region fault tolerant voice network which includes Session Border Controllers, Media Gateways and other SIP based products
  • Monitor maintain and document all our VoIP/TDM related platforms.
  • Work with TSPs/Carriers and Telecom Vendors.
  • Documentation of architecture, design, procedures, checklists, and other system related documentation.
  • Monitoring traffic usage for customers and identifying potential problems.
  • Participation and scheduling of L2 On-Call shift coverage.
  • Will need to provide support on occasional after-hours activities.


Required Experience

  • VoIP systems experience
  • Knowledge of SIP, RTP/SRTP and ISDN.
  • Proven experience of Session Border Controllers.
  • Understanding of Media Gateways, ACDs, PBXs etc.
  • Knowledge of IP Networking, TCP/IP, UDP, TCP, NAT, VLAN, QoS etc.
  • Strong knowledge of Wireshark or other IP protocol analyzers.


Desired Experience

  • Experience with Ribbon SBCs/PSX would be a plus.
  • Experience with Unix/Linux shell scripting, Ansible is plus.
  • Experience with network monitoring tools such as Grafana, Prometheus, Zabbix etc.
  • Experience with Public Cloud platforms is a plus.



Check out our benefits and open time off policy at http://mygenesysbenfits.com 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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