Research and Development
210000WB Requisition #

Job Description



As a Senior Design Strategist, you will lead teams through the strategic development of products and services. You will understand their business challenges and user needs, leveraging design thinking methodologies to facilitate strategic problem-solving and provide an actionable path forward. This role builds alignment between designers, product managers and developers across the globe to help drive user-centered outcomes.


As a senior member of the team, you are a go-to person, can work collaboratively or autonomously, and serve as a mentor to others on your team. As a confident communicator, you can work laterally to engage with senior stakeholders across the different disciplines with ease.



Responsibilities / Job Duties

  • Facilitate conversations, workshops and design sessions with internal and client teams to explore problems, prototype solutions and create alignment.
  • Empathize and understand end-user pain points and emotions to help with the design process.
  • Synthesize end-user research, clients’ mindsets, user needs and market challenges to develop strategies that provide an actionable path forward.
  • Educate and activate teams in the practice of design thinking.
  • Develop design thinking coaches within the organization.
  • Collaborate to drive product strategies and prioritized workflows.
  • Contribute to the development of the design thinking practice within the organization.



Required Qualifications

  • B.S in any of the following: Human-Computer Interaction, Sociology, Psychology, Anthropology, or a related design discipline.
  • 5+ years proven experience driving human-centered outcomes in a collaborative environment.
  • History leveraging quantitative/qualitative methods for design research.
  • Design thinking: led/facilitated workshops and design sessions.
  • Design thinking: mentored and developed others in the practice.
  • Creation of actionable artifacts: user personas, mental models, empathy maps, scenarios and journeys, market analysis, etc.


Preferred Qualifications

  • M.S. in any of the following: Human-Computer Interaction, Sociology, Psychology, Anthropology, or a related design discipline.
  • Service design or systems thinking experience.
  • Experience with Customer Support or Customer Experience.
  • Design thinking: led/facilitated remote workshops and design sessions.
  • Experience crafting learning materials.


Special Position Requirements

  • Must be willing to travel up to 25%
  • Ability to travel internationally

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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