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Research and Development
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2100021J Requisition #

Staff Software Engineer 

Great customer experiences start with Genesys. We believe that artificial intelligence is the cornerstone of creating better customer experiences between businesses and their clients, and we are leading the way. As our AI Centre of Excellence continues to grow rapidly in Galway, we are looking for a Staff Software Engineer to join us on this exciting and challenging journey. As a senior member of the Predictive Engagement team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be contributing to the overall architecture of the AI Platform. You will be working on tools and infrastructure challenges involving software engineering to deliver AI powered solutions.

You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java/Spring and JavaScript (as well as others) and work with many technologies, including Node.js, Spark, Kafka and AWS Cloud technologies. 

 

Key Responsibilities: 

  • Provide technical leadership in the design and development of best in class solutions
  • Understand in depth, the overall architecture of the system.
  • Provide strategic leadership related to specific applications and systems, or software-development methodologies
  • Create and sustain an environment of ingenuity and creativity and challenge the status quo to encourage innovation
  • Actively engage in tracking and reducing technical debt.
  • Drive continuous improvement within GPE
  • Mentor more junior team members

 

Minimum Requirements: 

  • Degree in Computer Science, Software Engineering or related disciplines.
  • You are a strong programmer and know how to write quality code, particularly in Java/Spring.
  • 8+ years of experience in software engineering. 
  • Expert level understanding of object-oriented programming & design.
  • Passion and ability to quickly pick up expertise on new technologies.
  • Proactive, self-driven, and possessing a growth mindset.
  • Understanding of Microservices architecture principles and best practices.

 

Desirable Skills: 

  • Experience of designing a Cloud infrastructure, preferably using the AWS platform.
  • MSc in these disciplines a plus. 
  • We expect you to have experience with some of the following technologies and are willing to learn the rest:
    • Java, Spring, Javascript, Node, Angular, Typescript, Web Components, Jenkins, REST APIs, Kafka, Git
    • AWS – DynamoDB, SNS, SQS, EC2, ASG, Web Gateway
    • Distributed Systems and Micro-Services

#LI-VL1 #LI-Remote

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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