Staff Software Engineer (Solution DevOps/QA Engineer)

Research and Development
210001YA Requisition #

Job Summary:

A DevOps/QA Engineer should have a strong technical background in troubleshooting (infrastructure, system, and application).  A desire to “automate the boring stuff” and deconstruct tests into their smaller parts in terms steps and their validation (Basic QA Automation tasks).   Should be able to read/understand test documents (strategy, plan, etc) and provide appropriate feedback for lead Solution QA Engineer.  Day to day tasks would include the maintenance of existing automation tests as well as creation of new tests based on added features or deployment, changes with additionally exposure to Genesys OpenShift/ K8s deployments, and troubleshooting while running tests.

 Desired Skills: 

  • Intermediate Programming skills in Python or JS
  • Ability to take a test case and break it down into logical functions for automation
  • Ability to gather concise test observations and results, and ability to provide these to Product or Platform Engineers
  • Understanding of Genesys applications, their interactions, and troubleshooting would be ideal
  • Experience working with Kubernetes, docker, and Linux would allow for quick onboarding



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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