2000011W Requisition #

The Strategic Alliance Development, Director position that is focused upon creating and driving partnerships with global business & IT consulting firms that create demand and influence the adoption of Genesys by our common customers and prospects. As the leader of the business partnership between Genesys and a specific set of named global business consulting firms (e.g. Accenture), the Strategic Alliance Development, Director is responsible for developing, maintaining and executing a global business plan.


The business plan will be measured against key metrics such as annual revenue targets by named Partners and the quantity of net new deals sourced by Partners. In addition, the plan will outline business development activities that can positively influence local enterprise and commercial segment customers to select Genesys as their CX platform. The multiyear plan will define the strategy & actions that will drive revenue growth for Genesys solutions through the go-to-market initiatives and uniquely branded partner solution offerings.


As the senior representative for Genesys the Strategic Alliance Development, Director will lead all aspects of relationship management between the partner and Genesys executives. This will include creating relationship plans to ensure executive sponsors are established within both organizations and that regular and relevant contact is performed in each region of the world to review business performance of the partnership.


As the leader of the overall business relationship for their named global transformation partners, the Strategic Alliance Development, Director will work with a virtual team of North American partner managers, as well as Account Executives (AE) whose end user customers would be engaging with the business consulting firms to advise them through their digital transformation projects. This will require some travel in order to participate in face to face activities necessary to produce and drive a global agenda and achieve global results from the partnerships.


Position Metrics



  • Creation of a joint business plan that defines joint ownership of each go-to-market initiative with key sponsors from within the transformation partners as well as relevant individuals from within Genesys functional groups. Quarterly review of the plan with milestone metrics achieved or resolution plan developed.
  • Annual Revenue Target
  • Quantity of Deal Registrations Target
  • Executive Relationship plan created with assigned sponsors and regular meetings achieved each period.
  • Marketing and enablement plan created in support of go-to-market initiatives and uniquely branded partner solution offerings.
  • Capture and document joint customer big deal wins into success stories for internal use within partner and Genesys sales organizations.
  • Continuously qualify the landscape of each major competitor’s relationship with assigned partners and develop aspects of global sales and relationship plan to increase Genesys share of wallet over competitor.
  • Provide monthly and quarterly performance reporting to meet the required input to the North American scorecard.    
  • Ability to travel up to 50%. 

About Genesys:
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and theworld’s leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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