Marketing & Business Development
210000SM Requisition #

Are you an accomplished Sustainability champion, interested in working for a 5000+ employee global software company with a new and driven Sustainability team, that will develop and deliver complex solutions to drive the company’s strategy forward? If so, this is the role for you.


At Genesys we are ushering in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is an exciting time to be at Genesys, as we were recently named the Contact Center as a Service magic quadrant leader by Gartner.  Our Sustainability team is a strategic and key contributor to the employee and company success.


What this role is:

You will work with a team, supporting the sustainability strategy across the organization.  This person will work across all levels and functions within the company to deliver against our sustainability goals. This is a critical role, with a focus on driving end-to-end strategies that impact our employees, customers and communities. You’ll report to the Global Sustainability Officer.


What this role isn’t:

This is not a static role. We are looking for a dynamic and strategic leader experienced in addressing very real business issues with leaders related to environmental and social issues. You will work directly on driving sustainable changes tour business operations, innovations, supply chain and community engagement, all while navigating scale for an agile and quickly evolving company.


What you’ll bring to the table:

We are looking for someone with a true global perspective – although US-headquartered, we have more employees internationally than domestically. You must have international exposure or experience, be technically adept at your craft, and possess fantastic people skills as we need someone to lead, listen and partner, consider the issues at hand, and connect the dots at scale.


Some details about what you’ll do:

  • Assist with implementing global sustainability strategies, policies and practices.
  • Collaborate with leaders to understand their business challenges
  • Lead implementation of initiatives to meet or exceed Genesys’s sustainability goals. 
  • Collaborate on community engagement.
  • Partner with procurement to gather insights and data to drive sourcing decisions and prepare for sustainability reporting
  • Collaborate to develop industry leading people solutions to global problems
  • Drive employee engagement activities through periods of significant change
  • Assist with internal communications
  • Lead development and rollout of employee sustainability training and education
  • Lead both internal and external sustainability surveys process
  • Various other projects and tasks as required


Minimum requirements:

  • You should have a degree. But we value experience more. A lot of it. You will need at least 4 years of relevant experience.
  • Prior public company experience is a plus – those people know how to dot the i and cross the t.
  • Hands on corporate responsibility, sustainability and/or corporate philanthropy program development experience in a global organization.
  • Experience running or developing sustainability supplier management programs and leading data analysis projects using tools like problem-solving and value stream mapping.
  • Collaborator who is adaptable and eager to lead change or transformation.
  • You must be a good communicator, partner, influencer and be committed to customer service. People who are difficult to work with or just want to do their own thing don’t do well here.
  • Advanced analytical skills, mastery of Excel and PowerPoint.
  • Experience with a fast-paced, agile and accountable organization.
  • Ability to travel to key Genesys offices as needed (once it is deemed safe to do so).


Genesys has an authentic, transparent culture, with engagement activities very much employee-driven. With people in over 50 countries, we are very passport diverse and truly global. We create an environment that is fun to work in. We’ve all basically had new jobs every two years given our massive growth which is what keeps our jobs interesting. If you join us, you’ll be joining a fast-paced, high performing team with a holistic approach towards Sustainability



Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance 

Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/ 



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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