210002CS Requisition #

We're looking for an experienced and passionate Tableau Administrator to join our team. Our vision is to empower Genesys to leverage data to drive better customer and business outcomes. Our environment is entirely cloud based, leveraging Amazon services to provide data services, platform services, and data products to all parts of our business.  If you’re interested in working with the latest big data technologies, using industry leading BI analytics and visualization tools, and bringing the power of data to our customers’ fingertips then this position is for you!


Our ideal candidate thrives in a fast-paced environment, enjoys the challenge of highly complex business contexts (that are typically being defined in real-time), and, above all, is a passionate about data and analytics.


What you'll get to do

  • Work in an agile development environment, constantly shipping and iterating. 
  • Ensure proper configuration management of our Tableau server environment, in the cloud.
  • Partner with our Data Product Managers who are responsible for gathering requirements, and ensuring we deliver robust and highly performant data visualization solutions.
  • Monitor server activity/usage statistics to identify possible performance issues and enhancements. Partner with data engineers to ensure the implementation of data products for visualization in Tableau are optimized for performance, scalability, and usage.
  • Work with business teams to manage user and group permissions, workbooks and projects, data sets and database views, data sources, and data connections.
  • Contribute principally to capacity planning and budgeting activities for Tableau services.
  • Provide Tableau incident and problem management support.
  • Develop and document standards/best practices for development and administration of the Tableau platform and Tableau objects such as data sets, workbooks, dashboards, and reports.
  • Work closely with our cybersecurity, data privacy, and information security teams to ensure we maintain a hardened Tableau environment.
  • Partner with data product managers and business teams to help create a Tableau community, develop education programs, and help ensure Genesys gets the most out of their investment in Tableau.
  • Work with the Analytics Data Lab to evaluate new tools, technologies, and/or releases in the data visualization domain and make recommendations on how to deploy those to improve our insights practice.


Your experience should include

  • Bachelor’s degree in CS or related technical field or equivalent experience.
  • 7+ years of experience in data modeling, data development, and data warehousing.  Ideal candidates have experience constructing data sets and partnering with data engineers to tune their solutions to be optimal in Tableau.
  • 3+ years of Tableau administration experience, 5+ years of equivalent systems administration experience desired.
  • Deep knowledge of Tableau Server architecture.
  • Experience in Tableau server maintenance, upgrades, and patch deployment.
  • Thorough experience in the security model of Tableau environment and able to connect that to security models of multiple database technologies and tools.
  • Experience automating tasks like deployment of datasources/workbooks across Tableau environment.
  • Experience creating alerts via scripting.
  • Proficiency in Tableau command line utility performance tuning.
  • Good understanding of Active Directory, DNS, Load Balancer and Network firewall as they relate to Tableau services.
  • Familiarity with DevOps, CICD, and automation pipelines.
  • Tableau Certified Associate-Server certification desired.
  • Development skills in Tableau data analytics and visualization ideal.



  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance 
  • Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/


Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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