Team Lead, Senior Software Engineer

2000013R Requisition #

As the Team Lead, Senior Software Engineer, you will build and manage a team that is responsible for the creative and innovative engineering, management, delivery, and maintenance of several web-based systems, including user interfaces, REST APIs, and systems automation. You will manage the full life-cycle of builds including functional specifications, work estimates, design, development, cross-browser testing, bug resolution, and deployment. You must enjoy providing effective leadership and encouraging productive collaboration, standardization, and communication across departments. Successful candidates will possess a unique blend of business and technical savvy, creativity, a big-picture vision, and the drive to make that vision a reality.

Major Responsibilities/Activities:

  • Responsible for hiring, performing performance reviews, administration, and other management tasks.

  • Coach, mentor, and train in good software development practices common in the industry.

  • Work with cross-functional teams to strategize, develop, and implement services and sites that assure success for customers of the Genesys customer experience platforms.

  • Design, build, and maintain efficient, reusable, and reliable code, both in front-end and server-side technologies.

  • Develop and integrate front-end elements with server-side logic.

  • Identify bottlenecks and bugs, and devise solutions to these problems.

  • Drive continuous adoption and integration of relevant new technologies into design.

  • Provide high-level support, resolve problems, and answer questions related to applications.

  • Create and maintain documentation of processes and applications

  • Ensure application development tasks are completed in a timely manner to maintain a high level of customer satisfaction.

  • Ensure compliance with defined SLAs and development, maintenance, and testing of applications. 

  • Maintain effective change management policies and practices.

Minimum Requirements:

  • B.S. degree in CIT, CS, or other related fields; or, 5+ years equivalent experience.

  • Required: JavaScript, PHP.

  • Experience with WordPress and/or Drupal.

  • JS frameworks such as Angular/React/Vue/JQuery desirable.

  • Other languages such as Python, Apex/VisualForce, or Java.

  • MySQL.

  • Front-end tooling including HTML 5, CSS, SASS, and Bootstrap.

  • Version control in Git/Bitbucket.

  • Unit test tools including PHPUnit (PHP), Mocha/Qunit/Jest (JavaScript), UnitTest (Python).

  • Continuous integration tools such as Jenkins/Bamboo.

  • Orchestration tools such as Ansible/Chef.

  • AWS related technologies like CloudFormation, EC2, RDS, CloudFront, S3.

  • Experience in an Agile/Kanban environment.

  • Understanding and experience in concepts such as DevOps, Continuous Integration.

  • Understanding of test-driven development and code review.

  • Strong leadership skills.

  • Strong project management skills.

  • Excellent written and verbal communication skills.


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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