Research and Development
20000097 Requisition #

Job Summary:


We are seeking for Lead Engineer who have passion and energy for software development with proven academic record. Candidates should demonstrate traits of the various aspects of design, development and testing of Enterprise Application Products.


Product: Genesys Interaction Recording

Genesys Interaction Recording (GIR) is software-based solution fully integrated to the CIM platform providing economies and powerful recording control via a host of integrations across the suite. GIR has capability to record calls between customer and agent, capture agent screen information while call is in progress and allows for playback and sharing of recordings of a call.



  • Developing rich, robust web-based application using state of the art industry techniques
  • Support customers and operations
  • Analysing the issues reported from customer sites, reproduce and fix defects, suggest methods for resolution
  • Design and code reviews for product / cross product dependencies (JAVA, NodeJS and Python)
  • Guiding QA team in developing test plans/cases, and with automated functional testing, to ensure outstanding solution quality
  • Code review – Extensive and Strong Coding, Code review and documentation experience
  • Rapid Prototyping
  • Automate tasks through appropriate tools and scripting


  • 7+ years software development experience in JAVA or equivalent
  • Excellent knowledge of Object-Oriented Concepts and design
  • Should be pass-out from reputed Engineering Colleges in CSE or IT or ECE
  • Well versed with multithreading concepts/programming & exposure to debugging tools/techniques
  • Analytical mind with problem-solving aptitude
  • Knowledge of Microservice and containerization technology
  • Knowledge of Amazon Web Services
  • Knowledge of REST-style web services, HTTP, HTTP servers
  • Extensive experience with best practices in software development (Code reviews, test automation/unit testing, version control)
  • Knowledge of software configuration management tools and IDEs (such as Mercurial,
  • IntelliJ, GIT Lab respectively)
  • Knowledge of Continuous Delivery models and DevOps
  • Excellent problem solving, critical thinking and communication skills
  • Experience in Agile teams
  • Fluency in English and excellent communication and writing skills.


  • Experience with JAVA, JavaScript, NodeJS and Python.
  • Experience with AWS Technologies (ex: ECS, Cloud Formation, KMS, S3, etc.,), microservices and Docker.
  • Experience in managing/leading software development team.
  • Experience with Java profiling tools.
  • Knowledge of REST web services using JAVA spring boot framework.
  • Good to have knowledge on Cassandra and Elastic Search.
  • Experience in applying design patterns with JAVA application development.

About us: Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.




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