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Training and Education
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190000XB Requisition #
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774 Total Views

Genesys University Technical Instructors deliver technical training to all levels of Genesys customers, partners and employees.  Instructors provide product  expertise to support the development and maintenance of course materials and subject matter.

 

Responsibilities:

  • Deliver technical courses for customer, partners or internal audiences

  • Work with our Virtual Lab environment, classroom images in VMware.

  • Keep abreast of product development to maintain subject matter expertise for our rapidly-evolving product line.

  • Assist the GU Product Team with content updates and development activities as needed

  • Maintain an average training utilization of 70% in class time.

 

Requirements:

  • Candidates must have a strong technical aptitude and capable of learning complex product solutions

  • Must possess excellent communication skills with the ability to deliver training to a wide variety of audiences

  • Has the ability to absorb product specific training material designed to support of training delivery

  • Highly capable of working effectively as part of a team or as an individual contributor

  • Must be self-reliant and able to troubleshoot problem situations

  • Experience with Contact Center and or Cloud technologies is a strong plus

  • Able to travel up to 35%. Travel can be both domestic and international 

 

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.

 

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 


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