Training and Education
210000OT Requisition #

Technical Instructor

A Technical Instructor delivers basic, intermediate, and advanced technical training courses on behalf of Beyond to all levels of Genesys customers and partners. In addition to delivering through a virtual platform, there is potential domestic and international travel to Genesys approved locations or customer specific sites. Instructors may also provide product expertise to support the development and maintenance of course materials.



  • Deliver technical courses for customers, partners, and internal audiences
  • Work with our virtual lab environment
  • Keep abreast of product development to maintain subject matter expertise for our rapidly evolving product line
  • Assist the GU Product Team with content updates and development activities as needed
  • Achieve and maintain certifications for courses to be delivered
  • Maintain Beyond standards for delivery best practices
  • Quickly ramp-up on new courses as needed
  • Be “on podium” multiple weeks in a row.



  • Strong technical aptitude and capability of learning complex product solutions
  • Excellent communication skills with the ability to deliver training to a wide variety of audiences
  • Ability to absorb product specific training material quickly
  • Works effectively as part of a team or as an individual contributor
  • Self-reliant and able to troubleshoot problem situations with minimal amount of noise
  • Experience with Contact Center and/or Cloud technologies is a strong plus
  • Able to travel up to 35%. Travel can be both domestic and international



Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from home opportunities

Development and career growth opportunities

Open Time Off

401(k) matching program

Adoption Assistance 

Infertility treatments


See more Genesys benefits information at https://mygenesysbenefits.com/ 



Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 


About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Serviceā„  so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.


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