Technical Lead - Devops Infrastructure Tooling

Research and Development
200000RU Requisition #

Why Genesys needs you

At Genesys, we’re working to build the highest quality Multicloud DevOps tooling to support Genesys Engage. It’s built from the ground-up in the cloud and we’re looking for DevOps Pipeline and Infrastructure engineers to deliver the tools needed to enable a flawless production deployment on time, every time.

What you’ll do

This diverse DevOps software engineering role is at the cutting edge of DevOps and cloud native architecture and at the intersection of software development and product delivery. We are a handful of engineers inventing the tools, techniques and culture to enable our teams to keep up with the demand for our platform.

  • Develop tools and frameworks for use by all service team engineers.
  • Develop the deployment and production tooling for complete visibility into the software development and delivery pipeline and generate metrics that identify and report on velocity and bottlenecks.
  • Understand credential management requirements for multiple cloud environments from Development, to Stage, to Production; especially credential automation, secret management and ephemeral access.
  • Drive efficiencies in systems and processes: software configuration management, cloud utilization for cost management and capacity planning, security and more.
  • Be proficient in one or more cloud providers, including AWS, Azure, GCP.
  • Participates in code, design, and pipeline reviews.

Who you are

  • Experience of 6-9 years in the software industry.
  • Experience working with SDLC tools including Jira, Git, Terraform, etc.
  • Experience with REST-style web services / APIs.
  • Have applied systems engineering principles for scaling mission critical service applications.
  • Ability to rapidly learn new software, frameworks, open source tools and development languages.
  • Working knowledge with cloud-native languages, tools and technologies like Git, Jenkins, Javascript, Java, and Python.  Have a better toolbox?  Bring it on.
  • Working knowledge of Cloud IaaS & PaaS Platforms – preferably Microsoft Azure and AWS
  • Experience with container-based architecture, such as Docker and Kubernetes.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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