Technical Lead - Full Stack Java and Python

Research and Development
190000JT Requisition #
202 Total Views

Job Description

Job Title: Technical Lead

Location: Hyderabad

Job Summary:

We have a great opportunity for you to lead a development team working on the Genesys AI Platform, Customer Journey Analytics, Insights and Predictive Routing. The Genesys AI platform collects billions of events from various sources to build a holistic picture of the customer's journey and predict when best to interact with the person for support or marketing engagement and who is best suited to handle a specific interaction.

This will afford you an opportunity to work on all aspects of AI, big data and software engineering focusing on predicting customer behavior, information self-service with conversational UX and next best actions and creating tangible value for the businesses we work with. You will have the opportunity to work on the application of latest AI techniques in collaboration with top-notch R&D engineers.

You will be leading the development of new features, ensuring scalability and availability of the entire platform and responsible for the team delivering high quality code. The job will include the full SDLC, taking the features and products from prototyping to productization and deployment.  

Key Responsibilities:

  • Taking overall ownership of development of a product or feature
  • Enforcing Agile methodology for feature development with clear development plans
  • Development of products as a SaaS in cloud and managing infrastructure
  • Exhibit thoroughness in evaluating all aspects of a solution including: localization, scalability, memory management, bandwidth, latency, automated testing, security,  and compliance.
  • Support live products in a DevOps environment where required.
  • Apply process appropriately for data security, traceability and information sharing.
  • Perform collaborative code reviews with other developers.
  • Write and maintain unit, integration, and acceptance tests.
  • Stay current with industry developments and latest trends.
  • Recommend innovative technologies as components of a solution when appropriate.

Minimum Requirements:

  • 7+ years Industry experience in product development using Java and Python;
  • Firm understanding of backend development, including Java, REST API and NoSQL solutions.
  • Prior experience leading a development team to deploy complex features and products
  • Experience with Microservices and serverless computing 
  • Knowledge and experience with Test Driven Development (TDD).
  • Understanding of Continuous Integration, Continuous Delivery and Agile
  • Comfortable developing in Linux (Ubuntu), cloud-hosting (AWS) and Docker
  • Knowledge of Javascript, HTML5, CSS3 and ReactJS  for front-end development.
  • Familiar with revision control systems Git, Mercurial or similar
  • Excellent command over Data Structures and Algorithms and Strong CS fundamentals


About Us:


Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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