Technical Product Manager - Genesys Cloud APIs

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Product Management
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180001K5 Requisition #
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JOB DESCRIPTION:

 

Job Summary: 


We are currently looking for Technical Product Manager based in Chennai India to manage portfolio of cloud based software products designed to improve the experience of customers interacting with businesses.  The successful applicant will be joining a world class product team that owns the vision, definition and day-to-day management of innovative products used by millions across the world every day.


You should have a strong background working with API code samples and problem solving. You need strong communication skills to collaborate with engineering, developer community and partners.


What You’ll Do: 

  • Own API samples and focus and ease of use. 
  • Support developer and partner community.
  • Help customers understand the long-term vision and strategy for Genesys relative to their own business goals
  • Actively listen and query customers, analysts and account teams on market observations then distill and drive salient requirements
  • Direct the resolution of complex customer issues
  • Manage customer requests for new or enhanced feature functionality
  • Collaborate internally with Sales Training, Marketing and Engineering
  • Help sales training and marketing develop content that reflects the alignment of the product vision, benefits and customer needs
  • Demonstrate product features and values of the product to customers
  • Maintain road maps that are regularly aligned with corporate goals

About You:

  • Bachelor’s degree in Computer Science and equivalent related experience.
  • Understanding of the Agile Development Processes and Enterprise Processes.
  • 5 years prior in cloud based API development.
  • Sufficient knowledge about software to bridge the technical and business sides of a software project.
  • Knowledge of Contact Center Solutions is a strong plus.
  • Good communicator and eager learner.
  • Ability to understand technology trends and their impact to product road-map.
  • Strong written and verbal communications skills.

About Us:

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

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