Technical Specialist

Research and Development
200000YW Requisition #

Why Genesys needs you

At Genesys, we’re working to build the highest quality Multicloud delivery pipeline based in Azure to support Genesys Engage.  It’s built from the ground-up in the cloud and we’re looking for DevOps Pipeline and Infrastructure engineers to deliver the tools needed to enable a flawless production deployment on time, every time.

What you’ll do

The Technical Specialist role is at the cutting edge of DevOps and cloud native architecture. Our mission is to systematize resilience and recoverability across hundreds of services running at massive scale. We are a handful of engineers inventing the tools, techniques and culture to enable our teams to keep up with the demand for our platform.

  • Develop an end-to-end automated CI/CD pipeline.
  • Develop tools and frameworks for use by all service team engineers.
  • Ensure a high degree of availability across all of our service offerings.
  • Be proficient in one or more cloud providers, including AWS, Azure, GCP.
  • Identify bottlenecks and problems throughout the infrastructure.
  • Drive efficiencies in systems and processes: capacity planning, configuration management, performance tuning, monitoring and root cause analysis.
  • Participates in code, design, and pipeline reviews.

Who you are

  • 10 to 15 years of experience. Strong understanding of Linux applications deployed in a production environment.
  • Experience developing / managing / working with CI/CD pipelines in AWS, Azure, or Google.
  • Experience with Docker.
  • Experience with REST-style web services / APIs.
  • Experience developing in Terraform, Helm or similar Infrastructure as Code technologies.
  • Have applied systems engineering principles for scaling mission critical service applications.
  • Ability to rapidly learn new software, frameworks, open source tools and development languages.
  • Fluency with cloud-native languages, tools and technologies like Git, Jenkins, Javascript, Java, and Python.  Have a better toolbox?  Bring it on.
  • Working knowledge of Cloud IaaS & PaaS Platforms – preferably Microsoft Azure and AWS
  • Experience with container-based architecture, such as Docker and Kubernetes.

About Us:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.


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