Research and Development
190000PC Requisition #
1050 Total Views


Design and create a variety of technical content related to Genesys Cloud software and services in a full-time position. The successful candidate will understand and be adept at the roles and responsibilities associated with a senior technical writer in the Cloud software industry.  The successful candidate will also be comfortable with describing how artificial intelligence has taken on huge importance in the software industry and how it adds enormous value for Genesys customers. He or she will work with Development, Quality Assurance, Customer Care, Professional Services, and Training Departments in a cross-functional, team environment to gather information, and then create and maintain high-quality technical documentation.  Preference will be given to candidates familiar with and interested in innovative strategies for technical content production and deployment, including video creation and delivery. The successful candidate should be based in reach of the Genesys Saint John, NB, office.


  • Acquire and organize basic source material for transformation and synthesis into customer-facing documentation that meets a high standard for accuracy and readability.
  • Work tightly with Development, QA, and Product Management to ensure appropriate creation and timely deliverables to coincide with software product releases.
  • Work cooperatively with other technical writing staff to ensure consistent styling.
  • Continually seek to improve existing documentation processes and content.
  • Stay up to date on technical content trends as they apply to Cloud services.
  • Achieve a high degree of product knowledge in the service of producing quality materials.
  • Seek to provide innovation for the packaging and delivery of technical publications.
  • Follow corporate style guides to ensure a consistent look and feel for publications.


  • Significant experience writing technical publications for a technical audience.
  • Experience with professional technical writing tools and wiki markup/HTML to create and manage technical publications online.
  • Excellent organization, communication, and interpersonal skills.
  • Familiarity with online content-delivery tools and platforms.
  • Significant experience in working with extremely complex technical solutions.
  • Desired experience includes familiarity with contact-center software, telecommunications technology and standards, network-based solutions, or other highly technical systems.

About Us:

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.comTwitterFacebookYouTubeLinkedIn, and the Genesys blog.


Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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